Senior Sales Support Analyst

About us
Nasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit:

Nasdaq Global Information Services leverages reliable, scalable technology and robust distribution channels to provide comprehensive index and market data solutions across asset classes and regions. We offer multi-asset class data sets, global infrastructure and flexible delivery methods that support clients of all sizes and types.

Nasdaq seeks a knowledgeable, motivated, and results-oriented Senior Analyst to join our multifaceted Sales Support team within the Revenue Operations department. This role involves direct interaction with clients and primarily supports the U.S. Market Data Sales Team in client onboarding, contract generation and management, as well as research and analytical tasks. The ideal candidate will possess experience relevant to these responsibilities and meet the qualifications listed below:

• Provide comprehensive support to the front-line Sales Team by delivering outstanding service.
• Investigate and resolve client issues, as well as contract-related requests from internal partners.
• Handle the contract life cycle for our clients.
• Act as a subject matter expert for the Market Data ordering process.
• Demonstrate proficiency in small project management and adherence to tight deadlines.
• Handle a high volume of administrative and research requests concurrently.
• Effectively handle time and swiftly adapt to changing priorities.

Qualifications

• Requires strong analytical skills and attention to detail.
• Demonstrates self-organization and effective time management skills.
• Capable of coordinating among multiple partners in a timely manner.
• Engages in strategic collaboration with a client-first mentality.
• Possesses the ability to communicate effectively (both orally and in writing) at all levels of the Nasdaq organization.
• Maintains an adaptable and service-focused demeanor.
• Exhibits problem-solving skills without being discouraged by sophisticated situations.
• Adheres to Nasdaq's values while performing daily responsibilities (client-first, integrity, passion, efficiency, and resilience).

Required Experience

• Bachelor Degree or equivalent experience in Business or related field
• 3+ years in a similar role supporting a fast-paced global service team and collaborating with internal partners
• Proficient with Microsoft products
• Skilled in contract lifecycle management (e.g., Conga, CPQ, CLM)
• Experienced with Salesforce (e.g., case management, leads, opportunities)

Preferred Experience

• Experience within the Market Data industry
• Background in Sales Operations

This position offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual boncommissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page