Lead Technology Deployment Specialist

Beacon Mobility Corp.

Position Overview

Lead strategy, execution, and continuous improvement of enterprise technology deployments (Beacon Connect and other operational technologies) across Beacon Mobility's regions and business units. Ensure operational readiness, user adoption, and measurable business outcomes through cross-functional collaboration, technical enablement, and change management, leveraging Agile methodologies.

Key Responsibilities

Deployment Strategy:

• Own multi-site rollout plans and legacy system decommissioning

• Align deployments with Agile priorities and board-level initiatives

Technical Delivery:

• Lead system setup, integration validation, UAT, and scenario mapping

• Coordinate multimodal training (instructor-led, sandbox, AI self-service)

Change Enablement:

• Design and deliver change management programs for all user groups

• Facilitate kick-off meetings, capability assessments, and prerequisite training

Stakeholder Engagement:

• Influence cross-functional alignment (HR, Finance, Safety, Fleet, Client Relations)

• Lead deployment huddles, retrospectives, and readiness reviews

Post-Deployment Excellence:

• Oversee hypercare, metrics monitoring, re training, and best practice sharing

• Institutionalize feedback loops and continuous improvement

Desired Outcomes & Key Metrics

Operational Readiness:

• 100% system setup and integration validation prior to go-live

• Successful completion of UAT and scenario mapping for all sites

User Adoption:

• Achieve targeted adoption rates for new platforms within 90 days

• Training completion rates >95% across all user groups

Business Impact:

• Payroll accuracy and dispatch compliance at or above benchmark

• Reduction in legacy system usage to <5% within 60 days post-launch

• Time-on-system and engagement metrics tracked and improved quarter-over-quarter

Continuous Improvement:

• Retrospective feedback incorporated into deployment playbooks

• KPI attainment reported to executive leadership and used for ongoing optimization

Qualifications

• Bachelor's degree in information systems, business, or related field (Master's preferred)

• 7+ years in technical delivery management, program management, or enterprise software deployment

• Proven success in large-scale technology deployments and organizational change management

• Deep familiarity with Agile methodologies and release planning

• Strong system integration, data validation, and SaaS rollout experience

• Excellent facilitation and stakeholder management skills

• Experience in student transportation or adjacent industries (preferred)

• Knowledge of Workday, routing/dispatch platforms, payroll systems, and AI-driven enablement tools (Ziplyne, LeenaAI) a plus

Competencies

• Strategic planning and execution

• Technical deployment and integration

• Change management and training

• Stakeholder engagement and influence

• Data-driven decision making

• Leadership and coaching

• Learning agility

Core Values

• We Care: People-centered deployments, empathetic training, clear support paths

• We Collaborate: Cross-functional alignment, shared success

• We Do the Right Thing: System validation, transparent reporting, legacy decommissioning

• We Have Fun: Celebrate milestones, gamify learning, build community

Salary:

• $120,000 - $140,000 per year, depending on experience

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.