Overview
On Site
USD 33.00 - 35.00 per hour
Full Time
Skills
Mobile Devices
Healthcare Information Technology
Network
Active Listening
FOCUS
Hardware Support
Remote Support
Laptop
Mobile Device Support
Disk Imaging
Printer Support
Software Support
Preventive Maintenance
Inventory
Break/Fix
Computer Hardware
IT Service Management
Technical Support
VoIP
Microsoft Windows
Smartphones
iPhone
Android
Remote Access
Citrix
Professional Services
ITIL
Microsoft Office
Adobe Acrobat
Document Management
Cisco
Telephony
Operating Systems
Microsoft SCCM
Organizational Skills
Attention To Detail
Analytical Skill
Conflict Resolution
Problem Solving
Management
iManage
BlackBerry
ServiceNow
Microsoft Operating Systems
Microsoft Windows Mobile
Executive Support
Communication
Customer Service
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
This temp role was created to support the local Deskside teams, so they can focus on the ramp up of Mobile Device enrollments. Due to the sensitive and personal nature of the mobile enrollments, the additional resource will help with other tickets to free up local teams to support the project.
Candidate profile:
Bachelor's degree or equivalent experience.
At least 2 years of experience providing direct support for Windows-based computers, VoIP phone solutions, smartphones, MS Office and Remote Access technologies.
VERY strong preference for candidates with law firm and ServiceNow experience. If candidates have both, please submit them as they will be able to hit the ground running.
Must be comfortable with repetitive tasks, following established procedures and checklists.
Must have excellent client service and strong communication skills.
Summary:
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Duties and Responsibilities:
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
Software support functions include, but are not limited to, troubleshooting of applications that are standard within the environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
Assist with projects such hardware or software upgrades, office moves and special events.
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
Document and maintain user request and incident records in IT Service Management System.
Perform other duties as required.
Qualifications:
Education and/or Experience:
Required:
Bachelor's degree or equivalent work experience
A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
o Experience supporting Windows-based computers, including Microsoft Windows 10
o Experience supporting VoIP Telephony solutions
o Experience with enterprise imaging solutions for Windows-based computers
o Experience supporting Smartphones, e.g., iPhone, Android
o Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Skills
Intune, Windows, mobile devices, MS Office, Executive support, iManage, Blackberry Work, ServiceNow
Top Skills Details
Intune,Windows,mobile devices,MS Office,Executive support
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $33.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
This temp role was created to support the local Deskside teams, so they can focus on the ramp up of Mobile Device enrollments. Due to the sensitive and personal nature of the mobile enrollments, the additional resource will help with other tickets to free up local teams to support the project.
Candidate profile:
Bachelor's degree or equivalent experience.
At least 2 years of experience providing direct support for Windows-based computers, VoIP phone solutions, smartphones, MS Office and Remote Access technologies.
VERY strong preference for candidates with law firm and ServiceNow experience. If candidates have both, please submit them as they will be able to hit the ground running.
Must be comfortable with repetitive tasks, following established procedures and checklists.
Must have excellent client service and strong communication skills.
Summary:
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Duties and Responsibilities:
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
Software support functions include, but are not limited to, troubleshooting of applications that are standard within the environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
Assist with projects such hardware or software upgrades, office moves and special events.
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
Document and maintain user request and incident records in IT Service Management System.
Perform other duties as required.
Qualifications:
Education and/or Experience:
Required:
Bachelor's degree or equivalent work experience
A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
o Experience supporting Windows-based computers, including Microsoft Windows 10
o Experience supporting VoIP Telephony solutions
o Experience with enterprise imaging solutions for Windows-based computers
o Experience supporting Smartphones, e.g., iPhone, Android
o Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Skills
Intune, Windows, mobile devices, MS Office, Executive support, iManage, Blackberry Work, ServiceNow
Top Skills Details
Intune,Windows,mobile devices,MS Office,Executive support
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $33.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.