Overview
On Site
USD 100,600.00 - 199,000.00 per year
Full Time
Skills
Enterprise Software
Customer Relationship Management (CRM)
Customer Service
Testing
Innovation
Agile
SaaS
Accountability
FOCUS
Microsoft Dynamics
Customer Experience
Dynamics
Collaboration
Debugging
Evaluation
Continuous Monitoring
Automated Testing
DevOps
Product Development
Failover
Customer Engagement
Generative Artificial Intelligence (AI)
Large Language Models (LLMs)
Screening
PASS
Computer Science
C
C++
C#
Java
JavaScript
Python
Artificial Intelligence
Machine Learning Operations (ML Ops)
Workflow
Continuous Integration
Continuous Delivery
Cloud Computing
Microsoft Azure
Amazon Web Services
Google Cloud
Google Cloud Platform
Docker
Kubernetes
Software Engineering
Integrated Circuit
Internal Communications
IC
Recruiting
Microsoft
Job Details
Dynamics 365 is Microsoft's suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 36 5 and a number o f other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.
D365 Contact Center is a robust application that extends the power of CRM ' s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.
As an Software Engineer II - AI in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to design and implement intelligent solutions within Dynamics 365. You'll collaborate with business and technology leaders, internal users, and partners to build scalable, production-ready systems that leverage AI to solve complex business request s . In this role, you are expected to bring software engineering fundamentals-architecture, coding, testing, and deployment-while also selecting and integrating the most effective AI models and frameworks to deliver measurable impact and innovation.
We innovate quickly and collaborat e closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge AI first technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!
Mic rosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
As a software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You'll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:
Qualifications:
Required Qualifications:
The abi lity to meet Microso ft, cust omer and/or government security screening requirements is required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until October 21 , 2025 .
Microsoft is an equal opportunity emplo yer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or reasonable a ccommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#BICJobs #CESJOBS
D365 Contact Center is a robust application that extends the power of CRM ' s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.
As an Software Engineer II - AI in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to design and implement intelligent solutions within Dynamics 365. You'll collaborate with business and technology leaders, internal users, and partners to build scalable, production-ready systems that leverage AI to solve complex business request s . In this role, you are expected to bring software engineering fundamentals-architecture, coding, testing, and deployment-while also selecting and integrating the most effective AI models and frameworks to deliver measurable impact and innovation.
We innovate quickly and collaborat e closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge AI first technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!
Mic rosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
As a software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You'll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:
- Design and develop highly usable, scalable application capabilities , integrating AI models and enhancing existing features to meet evolving customer needs.
- Build and debug production-grade code in distributed systems
- Translate business requirements into AI solutions, collaborating with data scientists, product managers, and engineering teams to ensure alignment and impact.
- Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
- Own deployment, quality and operation of AI systems, including automated testing, CI/CD pipelines, deployment, and monitoring with MLOps and DevOps practices.
- Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning.
- Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies.
Qualifications:
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
- 1+ years of professional exp erien ce working with generative artificial intelligence, large language models, or agent-based systems .
The abi lity to meet Microso ft, cust omer and/or government security screening requirements is required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
- OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
- OR equivalent experience.
- AI & Domain Experience: Deep expertise in one or more AI domains, with a proven track record of deploying and scaling AI models in cloud environments.
- MLOps & LLMOps : experience with MLOps workflows (CI/CD, monitoring, retraining pipelines) and familiarity with modern LLMOps frameworks.
- Cloud & Infrastructure: Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until October 21 , 2025 .
Microsoft is an equal opportunity emplo yer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or reasonable a ccommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#BICJobs #CESJOBS
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.