Overview
On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 3+ mo(s)
Skills
SKILLS TO BE ASSIGNED
Job Details
IT Support Associate
Seattle, WA 98109 - Onsite
3 months contract - Chance for Extension or Conversion to perm
$30/hour - $35/hour on W2
Candidates will have one site to start but their site might change through the assignment
IT Support is the first point of contact for technical support service requests.
Our IT Support Associate spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
Basic qualifications
Preferred qualifications
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#LI-GB1
Seattle, WA 98109 - Onsite
3 months contract - Chance for Extension or Conversion to perm
$30/hour - $35/hour on W2
Candidates will have one site to start but their site might change through the assignment
IT Support is the first point of contact for technical support service requests.
Our IT Support Associate spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide.
The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
- Provide basic technical support to Corporate employees worldwide.
- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
Basic qualifications
- 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
- High school or equivalent diploma
- Associate in Computer Science or related field or experience equivalent.
- 2+ years of experience in helpdesk or desk-side environment
- Experience in Windows, Mac OS environments
- Strong verbal skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
Preferred qualifications
- Bachelor s degree in Computer science or IT related field
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Bachelor s degree in Computer science or IT related field
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- ITIL Foundation Certification
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#LI-GB1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.