Engagement Manager (Airport IT Operations)

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

Airport IT Operations
Engagement Manager
Greenfield Airport Implementation
FAA Compliance
TSA Regulations
Federal Aviation Standards
IT Infrastructure Management
Cybersecurity Frameworks
ERP Systems
Smart Airport Systems
SITA
Schneider Electric
Vendor Management
Multi-Vendor Ecosystem
SLA & KPI Governance
Regulatory Compliance
Mission-Critical Systems
Risk & Compliance Management
Portfolio Management
Government-Regulated Environments
Regulatory Reporting
Risk Assessment
Risk Management
Service Level
Management
Negotiations
Operations Management
Problem Solving
Reporting
IT Governance
IT Operations
Information Technology
KPI
Leadership
Stakeholder Engagement
Cyber Security
Documentation
Enterprise Resource Planning
High Availability
Auditing
Aviation
Communication
Computer Science
Conflict Resolution
IoT
Stakeholder Management

Job Details

We are seeking a highly experienced Engagement Manager to lead and oversee IT operations for a greenfield airport terminal implementation. This is a mission-critical role requiring deep expertise in airport IT operations, federal regulatory compliance, and multi-vendor program leadership within a highly regulated aviation environment. The Engagement Manager will be responsible for end-to-end delivery, governance, compliance, and operational readiness across infrastructure, cybersecurity, ERP applications, and IoT-enabled airport systems. The role demands strong stakeholder engagement skills to coordinate with airport authorities, federal regulators, and strategic technology vendors such as SITA and Schneider Electric.
Key Responsibilities
Program & Operational Leadership
  • Lead and manage end-to-end IT operations for a new (greenfield) airport terminal.
  • Establish and enforce IT governance frameworks aligned with FAA, TSA, and federal aviation standards.
  • Ensure operational readiness, resilience, and continuity across infrastructure, cybersecurity, ERP platforms, and IoT systems.
  • Oversee transition from implementation to steady-state operations.
Vendor & Stakeholder Management
  • Serve as the primary point of contact between airport authorities, federal regulators, and technology vendors.
  • Manage a complex multi-vendor ecosystem, including SITA, Schneider Electric, and other strategic partners.
  • Drive vendor performance through SLAs, KPIs, and service-level governance.
  • Support contract negotiations, renewals, and vendor risk assessments.
Compliance, Risk & Cybersecurity Management
  • Ensure strict adherence to FAA, TSA, and other federal regulatory mandates.
  • Implement and monitor cybersecurity controls and risk mitigation strategies for mission-critical airport systems.
  • Lead audits, compliance assessments, and regulatory reporting.
  • Identify and proactively mitigate operational, cybersecurity, and compliance risks.
Required Qualifications
Education
  • Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Experience
  • 10+ years of experience in IT program or operations management.
  • Minimum 5+ years in airport IT operations or government-regulated environments.
  • 8+ years of hands-on exposure to airport operations or aviation IT ecosystems.
  • Proven experience delivering greenfield implementations involving complex, multi-vendor IT landscapes.
  • Strong hands-on exposure to:
    • IT Infrastructure
    • Cybersecurity frameworks
    • ERP systems
    • IoT / smart airport applications
Core Skills & Competencies
  • Deep understanding of federal regulations, aviation standards, and compliance frameworks.
  • Expertise in vendor governance, stakeholder management, and program delivery.
  • Ability to manage large-scale, mission-critical IT systems under strict regulatory controls.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong documentation, audit, and reporting capabilities.
Preferred Background
  • Prior experience supporting airport terminals, aviation authorities, or government-regulated IT programs.
  • Familiarity with aviation technology vendors such as SITA, Schneider Electric, and similar ecosystems.
  • Experience with high-availability, secure, and mission-critical systems.
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