Overview
Skills
Job Details
For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA currently seeks a ServiceNow Business Systems Analyst to join our team for a remote position.
Role Responsibilities
- Evaluate ServiceNow capabilities and business data to design solutions that deliver measurable business value.
-Collaborate with stakeholders to elicit user needs and translate them into actionable user stories and acceptance criteria.
- Must be proficient in at least two modules like ITSM, SPM, EA, COM, VR, HAM Pro, SAM, and mobile applications like NowMobile.
- Analyze workflows to improve, automate, or integrate the ServiceNow platform with other technologies.
- Assess configuration options, technical debt, and architectural standards to recommend optimal customizations and improvements.
-Gathers requirements from business units and translates those to programmers and developers in the form of user stories and acceptance criteria with mock-ups.
-Prepares business problem solutions and business value analyses to aid in decisions on system implementations, changes and retirements.
-Confers with clients regarding the nature of the information processing or computation needs.
-Coordinates and links the computer systems within an organization to increase compatibility and so information can be shared.
Required Skills/Experience
- Healthcare experience
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Ability to work independently and manage one s time.
- Knowledge of design techniques and principles involved in production of drawings and models.
- Experience with computer software, such as Visual Basic, Java, SQL, etc.
- Detailed knowledge of at least 2 of the ServiceNow modules: ITSM, SPM, EA, COM, VR, HAM Pro, SAM
- Proficient in mobile applications like NowMobile
- Experience and technical expertise to aid in the development of the long term strategy within their modules of the ServiceNow platform
Bachelor's degree in a technical field such as computer science, computer engineering or related field is preferred.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($70.00 - $74.50/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.