Overview
Hybrid2days On-site/Week
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Customer Relationship Management (CRM)
JIRA
Artificial Intelligence
Gong
NICE Nexidia
Salesforce
CXone
Gainsight
Job Details
Job Description:
Targeted Years of Experience: 2-4 years
Working Model: Hybrid- Tues, Wed in Office.
Location: Temple Terrace, FL but Alpharetta, GA could work.
Role Summary:
We are seeking a highly motivated and detail-oriented Applications Administrator to join our Revenue Technology Admin Team. This role will focus primarily on administering, optimizing, and supporting platforms related to Post-Contact Analytics and Revenue Intelligence. Applications such as Gong and NICE Nexidia. The ideal candidate will be passionate about operational excellence, experienced with modern SaaS tools, and confident working cross-functionally with stakeholders in Sales, Success, Support, Marketing. The ideal candidate will also be motivated to work collaboratively with operations and enablement partners as well as admin peers.
Responsibilities (Included but not limited to):
Serve as the lead admin for Gong and NICE Nexidia
Manage user provisioning, roles, permissions, and license assignments.
Monitor and maintain system integrations.
Configure analytics dashboards, call filters, trackers and workflows.
Ensure data integrity and troubleshoot syncing issues or API failures.
Partner with Revenue Ops, Support, and CX teams to translate business goals into platform configurations.
Develop scalable processes for managing scorecards, call coaching, and rep performance analysis.
Leverage platform insights to support onboarding, training, and compliance efforts.
Maintain accurate documentation of workflows, best practices, and governance standards.
Participate in tool evaluations, upgrades, and migrations.
Assist with UAT, release note communication, and feature rollouts.
Help define KPIs to evaluate platform usage and business impact.
Serve as the lead admin for Gong and NICE Nexidia
Manage user provisioning, roles, permissions, and license assignments.
Monitor and maintain system integrations.
Configure analytics dashboards, call filters, trackers and workflows.
Ensure data integrity and troubleshoot syncing issues or API failures.
Partner with Revenue Ops, Support, and CX teams to translate business goals into platform configurations.
Develop scalable processes for managing scorecards, call coaching, and rep performance analysis.
Leverage platform insights to support onboarding, training, and compliance efforts.
Maintain accurate documentation of workflows, best practices, and governance standards.
Participate in tool evaluations, upgrades, and migrations.
Assist with UAT, release note communication, and feature rollouts.
Help define KPIs to evaluate platform usage and business impact.
Required Experience:
2 years of experience managing an application with a user count of no less than 500 active users.
2-4 years of experience administering SaaS platforms, preferably in CX or Revenue Intelligence.
Hands on experience with Gong, NICE Nexidia, or similar tools (Observe.AI, Chorus, Verint, etc.).
Familiarity with CRM (Salesforce), CCaaS (CXone), and BI tools (E.g., Tableau, Power BI).
Experience managing integrations between Gong/Nexidia and Salesforce.
Familiarity with JIRA documentation process.
2 years of experience managing an application with a user count of no less than 500 active users.
2-4 years of experience administering SaaS platforms, preferably in CX or Revenue Intelligence.
Hands on experience with Gong, NICE Nexidia, or similar tools (Observe.AI, Chorus, Verint, etc.).
Familiarity with CRM (Salesforce), CCaaS (CXone), and BI tools (E.g., Tableau, Power BI).
Experience managing integrations between Gong/Nexidia and Salesforce.
Familiarity with JIRA documentation process.
Nice To Have:
Understanding of call transcription, sentiment analysis, and QA frameworks.
Exposure to voice traffic architecture, metadata tagging, or AI/ML use cases in call analytics.
Experience with API tools (postman, Zapier, Workato) for low-code/no-code automation.
Experience with AWS Bedrock / Connect
Familiarity with Agile Frameworks (Scrum, Kanban, etc.)
Background in Network Engineering
Background in Virtual Environments (Citrix)
Understanding of call transcription, sentiment analysis, and QA frameworks.
Exposure to voice traffic architecture, metadata tagging, or AI/ML use cases in call analytics.
Experience with API tools (postman, Zapier, Workato) for low-code/no-code automation.
Experience with AWS Bedrock / Connect
Familiarity with Agile Frameworks (Scrum, Kanban, etc.)
Background in Network Engineering
Background in Virtual Environments (Citrix)
Preferred Qualifications:
Gong Revenue Intelligence Admin or Partner Enablement Certifications (if available)
Salesforce Administrator
Gainsight NXT Admin
Google Data Analytics or Tableau Desktop Specialist
ITIL Foundation (for ITSM process awareness)
AWS Certified Cloud Practitioner
Gong Revenue Intelligence Admin or Partner Enablement Certifications (if available)
Salesforce Administrator
Gainsight NXT Admin
Google Data Analytics or Tableau Desktop Specialist
ITIL Foundation (for ITSM process awareness)
AWS Certified Cloud Practitioner
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.