ServiceNow Developer/ IT Business Analyst

• Act as a technical consultant to customers and business stakeholders. Lead requirement gathering sessions, translate complex business needs into detailed technical specifications, and drive the functional and technical design for ServiceNow solutions.
• Design and implement complex ServiceNow architectures, leveraging Scoped Applications, Workflow/Flow Designer, and integration Hub to automate enterprise workflows and integrations.
• Implement and manage ServiceNow Data Sources, Transform Maps, and Field Mappings to automate and normalize data imports from external systems.
• Play a key role in the technical design of ServiceNow solutions, including custom applications, integrations, and workflows. Be responsible for adjusting the technical design and code as needed during the development lifecycle to meet evolving business needs and technical constraints.
• Develop and maintain robust client-side and server-side scripts, including Script Includes, Business Rules, UI policies, Client Scripts, and GlideAjax.
• Configure and maintain ServiceNow LDAP integration under the LDAP system module, managing connection settings, scheduled imports, and users/groups synchronization for enterprise Active Directories.
• Lead the hands-on configuration, scripting, and implementation of complex ServiceNow solutions, leveraging Business Rules, Script Includes, Client Scripts, and Flow Designer.
• Provide technical guidance and mentorship to other developers. Participate in code reviews and enforce development standards and best practices to ensure high-quality, maintainable code.
• Develop and implement complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, MID Server connections, and other integration technologies.
• Maintain in-depth expertise in the ServiceNow platform, staying up-to-date with new features, releases, and best practices. Identify opportunities to leverage new platform capabilities to improve existing solutions and drive innovation.
• Monitor instance health, optimize query performance, troubleshoot system logs, fix scripts, and background jobs to maintain platform stability.
• Create and maintain technical documentation, including design documents, technical specifications, and user guides.
• Contribute to and enforce ServiceNow development standards, ensuring the health, security, and performance of the platform.
• Manage and execute instance cloning, ensuring pre-clone and post-clone activities are properly handled across development, test, and production instances.
• Oversee the creation, review, and migration of Update Sets to maintain code integrity and synchronization between instances, following release of management practices.
• Collaborate with the CMDB and Discovery team members to maintain data integrity and compliance with ITIL best practices.

• 5+ years of dedicated experience in ServiceNow development and implementation.
• Bachelor's Degree in Computer Science, Information Technology, or a related subject.
• Deep, hands-on expertise in ServiceNow platform development and configuration, including core modules (ITSM, ITOM, CSM, HR) and custom application development.
• Proficiency in the GlideRecord, GlideAjax, and ServiceNow's scripting model to manipulate data and automate complex business logic.
• Experience developing scoped applications and customizing Service Portal / Employee Service Center Portal widgets.
• Hands-on experience with Flow Designer, Integration Hub spokes (such as SuccessFactors spoke), and system web services for orchestration and third-party integrations.
• Advanced proficiency in JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
• Experience with front-end development using HTML, CSS, and modern JavaScript frameworks.
• Strong understanding of backend development using Server-side JavaScript, Flow Designer, Database and Data Modeling, and ServiceNow platform tables.
• Demonstrate knowledge of ServiceNow data model, CMDB class hierarchy, ACLs, and role-based access control configurations.
• Expertise with REST APIs, SOAP, and ServiceNow Integration Hub.
• Experience with Agile development methodologies, managing stories in ServiceNow Agile Development, and contributing to sprint planning.
• ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) certifications are highly desirable. ServiceNow System Administrator and ITIL Foundation certifications are considered a plus.
• Ability to design secure and reusable code modules while maintaining strict adherence to ServiceNow coding conventions and performance guidelines.
• Excellent communication, interpersonal, and problem-solving skills, with a proven ability to interface directly with customers to define technical requirements.

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

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