Principal Analyst I - Customer Identity Access Management

We are looking for a hybrid Principal Analyst I - Customer Identity Access Management (Contractor) in Phoenix, AZ.

4 days on-site, Fridays remote.

This is a 6+ month contract assignment with the potential to extend and/or possibly convert to perm for the right person.

What you'll do:

The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank's digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.

• Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.
• Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.
• Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.
• Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.
• Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.
• Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.
• Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.

What you'll need:

• 8+ years of related experience.
• Bachelor's degree in a related field required.
• Previous leadership experience preferred.
• Advanced knowledge of general Financial Services or Banking is preferred.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills.
• Experience working as an SME across one or two domains or functional areas.
• Advanced speaking and writing communication skills.
• Demonstrated expertise in the implementation of CIAM or IAM solutions, including integration of external platforms and overseeing end-to-end deployment.
• Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards.
• Experience in administering user lifecycle processes, including onboarding, offboarding, and access reviews.
• Familiar with application onboarding and policy enforcement for identity and access.
• Skilled in maintaining compliance with organizational policies and regulatory security standards.
• Capable of using CIAM platform tools and portals to manage configurations, monitor logs, and handle support issues.
• Strong documentation and process adherence abilities.
• Excellent communication skills, with experience collaborating effectively across all levels of internal teams (business units, IT operations, etc.) and with external vendors, sales representatives, technology partners, and implementation consultants.
• Deep understanding and hands-on application of Software Development Life Cycle (SDLC) methodologies and change management protocols.
• Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues.
• Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across banking platforms.
• Advanced proficiency in collaboration and workstream management tools, such as Azure DevOps (ADO) and Confluence, for project coordination, tracking, and documentation.
• Excellent skills in problem recognition, attention to detail, prioritization, and proactively driving process improvements.
• Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles.
• Occasional travel required.

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.

If this position fits interests you, we encourage you to apply.