Senior System Analyst

Overview

On Site
Salary Range: $ 138320 - $ 148320 with Benefits
Full Time

Skills

Network Infrastructure
SharePoint
CCNA
CompTIA A+

Job Details


Please Note:
  • This is 100% On-Site located at City of Bell, California
  • Contract Duration: 3 years
  • Work Hours: 40 hours per week onsite
Job Overview:
The Senior System Analyst will serve as the primary onsite IT support for the client's infrastructure, ensuring systems are running smoothly, providing troubleshooting, and maintaining network hardware/software. This position is responsible for hands-on technical support, coordination with remote staff, and ensuring all IT systems meet the City?s needs.

Key Responsibilities:
  • Provide hands-on IT support and troubleshooting for servers, workstations, mobile devices, and other network equipment.
  • Manage ArcGIS Online administration, including adding/removing users and managing permissions.
  • Maintain and update GIS layers such as zoning, property details, infrastructure, and code enforcement.
  • Provide mapping support (PDFs, hardcopy maps) for City staff.
  • Fulfill GIS data requests from internal stakeholders and the public.
  • Assist with WebGIS application migration to Experience Builder and provide integration support with OpenGov and other platforms.
  • Ensure smooth operation of GIS tools integrated with City systems.
  • Ensure the City?s IT systems are functioning optimally through regular system monitoring and preventive maintenance.
  • Coordinate with remote staff (Systems Engineer) for issue resolution and system management.
  • Act as the lead for resolving service tickets and escalating unresolved issues to higher-level support as necessary.
  • Monitor and manage software systems, including Office 365 Suite, SharePoint, Zoom, RIMS, and others.
  • Handle emergency IT issues that arise during normal business hours.
  • Work closely with the City?s IT team and stakeholders to implement IT improvements.
  • Provide training and support for City staff on IT system usage.

Requirements

Required Skills & Qualifications:
  • 5+ years of experience in IT systems support, analysis, and troubleshooting.
  • Strong knowledge of network infrastructure, servers, workstations, and mobile devices.
  • Familiarity with software like Microsoft Office 365, SharePoint, and Zoom.
  • Excellent problem-solving skills and the ability to resolve technical issues efficiently.
  • Strong communication skills for explaining technical issues to non-technical users.
  • Ability to work independently and manage multiple IT priorities effectively.
Preferred Qualifications:
  • Bachelor?s Degree in Computer Science, Information Technology, or a related field.
  • Relevant certifications such as CompTIA A+, Cisco CCNA, Microsoft Certified Solutions Expert (MCSE), or equivalent certifications are preferred.


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