Azure Cloud Delivery Manager / Architect

General Experience Expectations: A minimum of seven (7) years of IT experience within one or more specialty areas. Possesses a deep level of understanding surrounding information systems, networking theory, and architecture standards in areas of expertise.

Scope of Work/Job Characteristics

The Service Delivery Manager will serve as the primary Service Delivery Manager for all Project Management Offices and programs delivering large, complex cloud modernization programs. The duties and responsibilities of this position are as follows:

Collaborates with service providers to ensure their technical solutions align with the agency's business strategy and architecture;
Works closely with business unit performance managers and quality assurance staff to review and address service provider issues, analyze and validate information accuracy, and assess the feasibility of proposed solutions;
Troubleshoots performance issues and resolves problems with service providers;
Tracks industry trends and stays informed about new technologies to better evaluate business unit service requests and service provider proposals;
Keeps current on the Department s business strategies and advises on the potential for leveraging solutions across the enterprise;
Understands the value of technology in the Department s business processes;
Works with service providers to identify opportunities for innovation, cost reduction, and improved efficiencies, and reviews their solutions;
Provides input into the technical architecture for cloud modernization projects;
Responsible for managing service delivery, overseeing technical analysts, driving governance, performing technical analysis, and seeking approval for technical decisions;
Collaborates with service providers to ensure their technical solutions align with the agency's business strategy and architecture;
Works closely with business unit performance managers and quality assurance staff to review and address service provider issues, analyze and validate information accuracy, and assess the feasibility of proposed solutions;
Troubleshoots performance issues and resolves problems with service providers;
Tracks industry trends and stays informed about new technologies to better evaluate business unit service requests and service provider proposals;
Keeps current on the Department s business strategies and advises on the potential for leveraging solutions across the enterprise;
Understands the value of technology in the Department s business processes;
Works with service providers to identify opportunities for innovation, cost reduction, and improved efficiencies, and reviews their solutions;
Provides input into the technical architecture for cloud modernization projects; and
Responsible for managing service delivery, overseeing technical analysts, driving governance, performing technical analysis, and seeking approval for technical decisions.

Required Qualifications

• A bachelor s degree or master s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or seven (7) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:
A minimum of seven (7) years of IT experience within one or more specialty areas;
Expertise surrounding information systems, networking theory, and architecture standards in areas of expertise;
10 or more years of experience managing large-scale service deliveries, particularly in government or public-sector IT environments;
Experience within corrections, law enforcement, or public safety domains is advantageous due to the unique challenges of managing high-risk communication flows and public engagement;
Proven experience in a technical advisory or service delivery management role;
Strong leadership and team management skills;
Excellent analytical and problem-solving abilities;
In-depth knowledge of technical governance and industry best practices;
Strong communication and presentation skills;
Ability to work collaboratively with cross-functional teams and stakeholders; and
The role requires the ability to thrive under pressure, especially during critical project phases.