Senior Site Reliability Engineer

Job Description

Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world.

Job Description

The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business leadership.

• Experience in developing and maintaining a deep technical understanding of systems, product lines and technologies.
• A successful candidate will be expected to further DevOps strategies and skillsets within the team in support of stakeholder application and infrastructure enablement.
• Exposure in working in a large, complex technology initiatives of strategic importance to the organization involving cross-functional teams.
• Must be able to integrate quickly into the team and work independently toward team goals.
• Proven track record in developing automation workflows against cloud services and cloud native environments.
• You have experience with observability, logging, metrics, monitoring services, and making the data usable and meaningful to improve operational health & efficiency

What you will enjoy in this role

• As part of the Epsilon Service Delivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe
• As part of an innovative team that's not afraid to take risks, your ideas will come to life in IT process automation that enhances and strengthens internal tooling.
• The open and transparent environment that values innovation and efficiency.

What you will do

• Work closely with internal stakeholders to understand their requirements and deliver best practice design and guidance in support of IT process automation that enhances and strengthens internal tooling while evangelizing new use cases among existing internal customers and stakeholders.
• Fulfil the responsibilities of a DevOps and automation engineer working on cloud-native technologies.
• Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency.
• Evangelize and develop DevOps strategies among team members to further team and process evolution supporting hybrid cloud business objectives.
• Develop and deliver custom, complex configuration and training to mature internal customers who want to better leverage our internal IT tools and services.
• Work closely with Product Management and Engineering teams to improve Epsilon's experience with our internal IT tools and services.
• Work with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop business intelligence solutions that satisfy the business needs of the Shared Technology Services organization and other departments seeking to use ITOM and ITSM tools and data.
• Partner with multiple cross-functional departments and teams including Support and Operations to help meet business outcomes.
• Automate and apply development principles to operational practices for overall SaaS Service management.

Technical Skills

• Can develop scripts or code leveraging REST APIs, preferably with Python or PowerShell
• Administrative experience with AWS, Azure, or Google Cloud services
• Experience with Infrastructure-as-Code such as Terraform or CloudFormation
• Experience with other automation like Ansible and CICD tools
• Systems administrator experience with Linux or Windows operating systems
• Experience with event logs, metrics, and the services needed to collect & use that data
• Can assess, recommend, and optimize manual steps and replace with automation
• Can document and articulate with clarity solutions, patterns, and processes
• Working knowledge of DevOps tooling like Bitbucket, Jira, Terraform a plus

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best.For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: ;/li>
• Life at Epsilon: ;/li>
• DE&I: ;/li>
• CSR: ;/li>

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

#LI-TL1

REF223190T