Help Desk Technician

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Active Directory
Attention To Detail
Computer Hardware
Customer Service
Help Desk
Microsoft Office
Microsoft Windows
User Administration
Technical Support
Performance Management
Forms

Job Details

The Tri-Com Consulting Group

is a Full-Service IT Employment Consulting Firm who is seeking qualified candidates for the following opening:

Help Desk Technician

POSITION ROLE AND DELIVERABLES

Our client needs a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow procedures for creating and modifying user accounts on various agency systems.

REQUIRED SKILLS AND EXPERIENCE

A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

  1. PC Hardware and software installation
  2. End user support - face to face and via telephone
  3. Excellent customer service skills

It s highly desirable that the candidate also have:

  1. Experience with computer system and user administration.
  2. Technical familiarity with Microsoft Active Directory.
  3. Experience with Windows 10
  4. Experience with Office 365
  5. Experience with Device Management, Device Imaging, Device Troubleshooting

Work Schedule: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

~Tri-Com is an Affirmative Action/Equal Opportunity Employer~

We strongly encourage the applications of women,

minorities, persons with disabilities, and military veterans.

As a condition of employment you will be required to pass a drug screening and other background checks including past employment and confirmation of technical certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.