Sr Program Manager Community Engagement

Overview

Hybrid
$60 - $66
Contract - W2
Contract - 12 Month(s)

Skills

Community Engagement
Program Management
CPM Certificate
Vendor Management
Digital Inclusion
UX Strategy

Job Details

Job Title: Sr Program Manager Community Engagement

 Duration: 12 months (W2 contract)
Location: Atlanta, GA (Hybrid - Candidate Must Be Local)
Candidate must have Certified Public Manager (CPM) certification

Work Timing: 8:30am 5pm with some in-person attendance and evening/weekend engagements as needed (total hours not to exceed 40/week)

Key Skills: Community Engagement, Civic Innovation, Program Management, Stakeholder Relations, UX Strategy, Public Sector Leadership, Vendor Management, Digital Inclusion, Communications Strategy, Certified Public Manager (CPM)
Job Overview:
Seeking a dynamic and strategic Senior Program Manager Community & Digital Services to support IT leadership and drive inclusive digital transformation. This hybrid role blends program oversight, operational leadership, and high-impact public engagement to ensure community needs and user experience are at the core of digital initiatives.
Key Responsibilities:

  • Serve as a trusted advisor and operational partner to the IT Director
  • Represent department leadership in internal meetings and external engagements
  • Lead initiatives focused on civic innovation, digital inclusion, and user-centered design
  • Oversee UX, stakeholder relations, vendor engagement, and community outreach teams
  • Coordinate and deliver resident engagement activities including town halls, NPUs, and community meetings
  • Build partnerships with nonprofits, universities, civic groups, and industry partners
  • Guide programs that collect, analyze, and apply public feedback
  • Develop and manage public-facing content, including newsletters, social media, and podcasts
  • Lead internal communication, training, and customer service improvement efforts
  • Support cross-functional collaboration with other departments and external stakeholders.

Required Qualifications:

  • Demonstrated experience in community engagement, public service programs, or digital service delivery
  • Strong leadership and project/program management capabilities
  • Familiarity with local government and civic engagement processes
  • Certified Public Manager (CPM) certification required
  • Previous engagement experience within the relevant region or metropolitan area preferred
  • Willingness to work flexible hours for community events (with time balanced during the week)


Preferred Qualifications:

  • Master s degree in a related field
  • Civic tech or public-sector experience
  • Knowledge of human-centered design
  • Experience with community facilitation
  • Vendor and stakeholder management
  • Familiarity with performance metrics
  • Work with underserved communities


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