| Role Title | Agile Delivery Manager |
| Position Description | Lead the Agile delivery function across product teams and Scrum Masters. Ensure Agile practices are consistently applied and that delivery outcomes align with business objectives. We're looking for a Delivery Manager who can lead teams, manage consulting engagements like a pro, and support our corporate consulting operations. You'll help ensure our teams are supported, our financials are healthy, our people are thriving, and our services are delivered with exceptional outcomes. |
| Essential Duties and Responsibilities | - Manage and develop Scrum Masters and Agile team leads.
- Supporting consulting service operations, including resource planning and utilization
- Calculating project-level resource pricing and helping structure budgets
- Support the RTE in managing ART-level coordination and planning.
- Promote Agile maturity and continuous improvement across teams.
- Mentoring and guiding consulting teams-you're a coach, not just a manager
- Ensure service delivery satisfaction and outcomes align with expectations
- Partner with clients to define service delivery and project goals with broader business needs
- Making sure we hit deadlines, stay within budget, and exceed expectations
- Identify, manage, and resolve delivery risks, dependencies, and blockers.
- Tracking performance-financial, resourcing, delivery-you're on it
- Actively identify, remove, and escalate impediments while coordinating with stakeholders to resolve cross-team blockers and dependencies.
- Collaborate with Product Management, Architects, and Business Owners to optimize delivery.
- Support hiring, onboarding, and performance feedback for Agile team members.
- Lead and develop high-performing service delivery, technical, and functional teams
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| Optional Experience and Education Requirements | - Bachelor's degree in computer science, Business Administration, or a related field (master's degree preferred).
- 5+ years of experience in Agile Program Management or Scrum Master
- 5+ years in IT consulting leading technical delivery teams
- Commitment to fostering an environment of continuous improvement, innovation, and high performance.
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| Knowledge, Skills, and Abilities | - Deep understanding of Agile frameworks (SAFe, Scrum, Kanban, XP) and Agile Program Management best practices.
- Handle capacity planning and ensure resource availability across projects
- Agile certifications (e.g., Certified Scrum Master, SAFe Agilist, PMI-ACP) preferred.
- Manage internal resources, including people and technology
- Empathetic leader with a coaching mindset.
- Strong conflict resolution and negotiation skills.
- Strong facilitation, coaching, mentoring, and conflict resolution skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficient in Agile tools such as Jira, Rally, Azure DevOps, or equivalent.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate across multiple levels of an organization.
- Proven ability to manage complex cross-functional initiatives with competing priorities.
- Manage client and account-level service delivery
- Screen and select qualified technical talent for project roles
- Calculate and manage resource pricing and project budgets
- Commitment to fostering a collaborative, inclusive team environment.
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