Overview
Skills
Job Details
End User Support Technician (IT)
Location: Outagamie County, WI (100% Onsite )
Contract Duration: Through 12/31/2025 (Intended Conversion to Full Time After Inital 3 Months)
Interview Process: Zoom (camera required)
Travel: Minimal travel to other county buildings (valid driver's license required; mileage reimbursed)
Position Summary
Outagamie County is seeking a motivated End User Support Technician to provide technical support for internal and external users of County systems. This role involves troubleshooting hardware, software, and basic networking issues, maintaining documentation, and delivering exceptional customer service. The ideal candidate will be a Wisconsin resident with strong technical aptitude, organizational skills, and a proactive attitude.
Key Responsibilities
* Provide technical support for County systems including hardware, software, and networking.
* Troubleshoot and resolve issues efficiently; escalate when necessary.
* Monitor and respond to requests via phone, email, voicemail, and walk-ups.
* Maintain accurate documentation in the IT work order system.
* Assist with hardware/software deployment, preventive maintenance, and inventory management.
* Train users and create documentation for systems and procedures.
* Participate in on-call rotation and support IT team as needed.
* Ensure compliance with County IT policies and security standards.
Project Focus Areas
Technical Proficiency
* Gain working knowledge of Windows, Active Directory, Citrix, Microsoft Office, and networking.
* Use County tools for imaging, deployment, and updates.
* Troubleshoot independently and escalate appropriately.
Process Alignment
* Document work accurately in ticketing system.
* Support deployment cycles and maintain inventory records.
* Prepare for on-call rotation participation.
Customer Service
* Build trust through clear communication and reliable issue resolution.
* Provide user training and contribute to helpful guides.
* Collaborate effectively with IT colleagues.
Required Skills & Experience
* 1-3 years of experience in:
Supporting users with software/hardware/network issues.
Troubleshooting and resolving technical problems.
Managing requests from multiple sources (phone, email, walk-ups).
* Associate degree in IT or equivalent experience.
Preferred Skills
* Strong ownership of tasks and responsibilities.
* Excellent time management and organizational skills.
* High-level knowledge of County systems and interfaces.
* Experience with:
Windows OS, Microsoft Office, Active Directory, Citrix
Antivirmalware remediation
Imaging software and document management tools
Smartphones/tablets (iOS & Android)
Basic networking concepts
Voice systems (phones, voicemail, conference bridges)
Soft Skills & Communication
* Professional, courteous, and patient under pressure.
* Strong written and verbal communication.
* Ability to work independently and in a team.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future