Appliance Technical Quality Rework Lead

Job Title: Appliance Technical Quality Rework Lead

Location : Wilmer TX (Dallas area) OR Perris CA (Los Angeles) - Onsite

Description:

**Need candidates local to the Dallas area, warehouse where much of work will be performed is located in Wilmer, TX.**

**Need candidates local to the Los Angeles area, warehouse where much of work will be performed is located in Perris, CA.**

Description:

• Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment.
• Occasional travel (out-of-town/overnight) required.
• Occasional Service Call ride along to go and see issues first hand at the consumer installation accompanied by Factory Service personnel.
  

Education/Experience:

• Associates degree in Engineering, Manufacturing, or related field and
• 5 + years Industrial/Automotive/Appliance Manufacturing Quality experience or
• 5 + years experience Appliance Service Technician
  

Typical Assignment:

• Inspection and/or installation of appliance product upgrade/enhancement
• Environment is usually Domestic RDC (warehouse)
• Work may be performed with client or Supplier contractors and/or local temp labor
• Customer Home visits with service providers to document customer pain points
  

Technical Skills:

• Familiarity and experience using hand tools: drills, other powered and non powered tools
• Familiarity and experience with computers and test equipment
• Familiarity and experience with test and inspection SOP/Instructions

Working conditions:

• Ambient temperature in RDC
• Working hours normally 6am-4pm
• Interact with service providers and customers
• Engineering provides rework instructions, parts, any specialty tools
• Warehouse provides repacking material
• Warehouse provides material movers and sets inventory down
• Must be able to stand for long periods
• Must be able to lift 50 lbs
• Must be able to use a computer and peripheral equipment
• Must be familiar with spreadsheet software
  

Rework examples:

• Inspect condenser fan operation on a refrigerator, replace if required
• Install upgraded software via programmer or OTA
• Inspect and replace glass door pack adhesive on a range
  

Customer Home examples:

• Given a weekly schedule of addresses and customer calls with a service provider
• Shadow the service provider while documenting the customers pain points
• Gather photos/videos/failed parts and notes from the in home visit in a google form
• Data is taken back to plants/engineers to understand root cause of issue to improve product
  

Misc:

• Travel separately but work usually with partners
• Computer, email address and system user id are provided
• Hours worked in this position vary week-to-week
• Travel time (to & from city destination) is paid (starts when you leave your house)
• Possible occasional overnight travel to other warehouses regionally
• We try to book travel through BCD (fully reimbursed if ghost card is not available)
• All food, hotel or car expenses are reimbursed if charged to personal card