Overview
On Site
$40 - $50
Contract - Independent
Contract - W2
Contract - 30 Month(s)
Skills
Help Desk
IT Service Management
VMware vSphere
Service Desk
Technical Support
Remote Desktop
Customer Support
Job Details
Key Responsibilities
- Respond to and manage service requests via ITSM, ensuring timely resolution.
- Provide Level 2 technical support using Lansweeper, Remote Desktop, and Active Directory.
- Document issues, troubleshooting steps, and resolutions following departmental procedures.
- Act as a single point of contact for IT-related inquiries and service issues.
- Install, configure, and support desktop hardware, peripherals, network printers, and thin clients.
- Install and support software packages, including O365 and Outlook in an enterprise environment.
- Perform system imaging and workstation deployment.
- Support RSA Console, Workspace ONE, and VMware vSphere for virtual desktops.
- Provide customer support via phone, email, and in-person.
- Handle physical IT tasks including lifting equipment (up to 50 lbs.) and running cables.
Mandatory Qualifications (36+ Months Each)
- Level 2 help desk support with direct end-user engagement.
- Troubleshooting and resolving Windows 11 hardware/software issues.
- Installation and support of O365 and Outlook in enterprise setups.
- Hands-on experience with Lansweeper, Remote Desktop, and Active Directory.
- Working knowledge of ITSM service desk platforms.
- Installation and configuration of Windows-based systems, peripherals, and thin clients.
- Imaging and deploying systems, with ability to lift/carry IT equipment.
- Support for RSA Console and Workspace ONE.
- Customer service experience across multiple channels (phone, email, in-person).
- Experience with VMware vSphere supporting virtual desktops.
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