LeadApplicationSupportEngineer

We have Permanent role Lead Application Support Engineer - Hybrid for our client at Dallas, TX. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Lead Application Support Engineer -Hybrid- Dallas, TX

Location: Dallas, TX 75019 Hybrid (Client offers a hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

Project Duration : Fulltime / Permanent

JOB DESCRIPTION:

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.

Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Skills: Distributed, Distributed Application, Distributed Applications, Container, Containers, Orchestration, Docker, Kubernetes, Open Shift, SQL, PLSQL, PL/SQL, CA AutoSys, Informatics Data hub, informatics, Data hub, IDQ, Unix, Linux.

RESPONSIBILITIES:

• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
• Tackle and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction and malware detection.
• Give in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and bring up as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and implement certificate creation/renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Strong ability to capture and analyze project requirements and translate them into technical specification(s).
• Deep understanding of all lifecycle components (code, test, deploy).
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Champion a culture where honesty and transparency are expected.
• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents.
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed.
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
• Validate and submit responses to requests for information from ongoing audits.
• Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed.
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
• Partner with development teams to provide recommendations into the design and development stages of applications.
• Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, Salesforce, etc.)
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; brings up issues appropriately.

Must have:

• Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
• Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Proven experience with ETL tools (Informatica Datahub/IDQ, Talend)

QUALIFICATIONS:

• Minimum of 6 years of related experience
• Bachelor\'s degree and/or equivalent experience.
• Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
• Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
• Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, Open Shift, RDS Aurora, Postgress) is preferred
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Proven experience with ETL tools (Informatica Datahub/IDQ, Talend)

ADDITIONAL QUALIFICATIONS:

• Cultivates a culture where integrity and visibility are encouraged.
• Stays ahead of on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests effort to individually mentor others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization advised.