Overview
On Site
Contract - W2
Skills
Customer Engagement
Business Process
Use Cases
User Stories
IT Operations
Software Design
Acceptance Testing
Computer Science
Genesys
Artificial Intelligence
Customer Experience
Documentation
Communication
Stakeholder Management
Agile
Business Analysis
Business Analytics
DICE
Job Details
Job Summary:
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities:
Qualifications:
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities:
- Analyze current business processes and identify areas for CX improvement.
- Define business requirements, use cases, and user stories for Genesys and AI initiatives.
- Partner with IT, Operations, and CX teams to align goals and priorities.
- Participate in solution design and ensure delivery aligns with business expectations.
- Support UAT and deployment phases, ensuring end-user readiness and adoption.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- 5+ years of experience as a Business Analyst (preferably with Genesys platform).
- Proven background working on AI or chatbot-driven CX initiatives.
- Excellent documentation, communication, and stakeholder-management skills.
- Experience working in Agile environments.\
- #LI-BA1
#DICE
#REMOTE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.