SnapLogic Technical Support Lead

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

SnapLogic
ITSM
ServiceNow

Job Details

Job Title: SnapLogic Technical Support Lead

Location: Springs, TX (Remote)

Duration: 12+ months

Job Description:

As a Lead, you will be intensely involved in support and operations of the SnapLogic integration platform.

You will lead a team of approximately 17 members in a 24x7 support environment, ensuring adherence to ITSM processes.

You will manage incidents, service requests, bug fixes, minor enhancements, and RCA for problem tickets.

You will also coordinate with offshore teams for daily status updates, deliverables, and shift handover calls, while maintaining client status reporting and driving continuous improvements and automation initiatives

Please provide the TOP skills, and the years of experience that you ll consider:

Minimum 6 years of experience in SnapLogic Support and Operations projects.

Must be SnapLogic Integration and Admin Certified.

Must have working knowledge of ServiceNow.

Must have good understanding of ITSM processes.

Candidates must be authorized to work without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.