Overview
On Site
Contract - Independent
Skills
Marketing Intelligence
MI
Productivity
Computer Hardware
Network
Clarity
Collaboration
Continuous Improvement
Service Desk
Exceed
Performance Metrics
Customer Satisfaction
Onboarding
Provisioning
Technical Support
Help Desk
Customer Service
Communication
Mobile Devices
Remote Support
Microsoft Windows
OS X
Active Directory
Microsoft Office
Enterprise Software
CompTIA
ITIL
Privacy
Marketing
Job Details
Location: Flint, MI
Description: Service Desk Specialist II (Intermediate)
Location: Flint, MI - 100% Onsite
Job Type: 6 Month W2 Contract ONLY
About the Job
As a Service Desk Specialist, you'll be the first point of contact for technical support across the organization. You'll provide exceptional customer service while resolving issues related to computer systems, hardware, software, and other technology platforms. You'll work in a fast-paced environment where your ability to troubleshoot, communicate clearly, and collaborate with internal teams will directly impact the productivity and satisfaction of our colleagues.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Service Desk Specialist II (Intermediate)
Location: Flint, MI - 100% Onsite
Job Type: 6 Month W2 Contract ONLY
About the Job
As a Service Desk Specialist, you'll be the first point of contact for technical support across the organization. You'll provide exceptional customer service while resolving issues related to computer systems, hardware, software, and other technology platforms. You'll work in a fast-paced environment where your ability to troubleshoot, communicate clearly, and collaborate with internal teams will directly impact the productivity and satisfaction of our colleagues.
Responsibilities
- Deliver outstanding technical support and customer service to internal users via phone, chat, and email.
- Diagnose and resolve hardware, software, and network issues using diagnostic tools and knowledge bases.
- Document incidents, troubleshooting steps, and resolutions in ticketing systems with clarity and accuracy.
- Collaborate with internal support teams to escalate and resolve complex issues.
- Maintain current knowledge of company products, services, and IT procedures.
- Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
- Contribute to continuous improvement initiatives for service desk processes and tools.
- Meet and exceed performance metrics including response time, resolution time, and customer satisfaction.
- Assist in onboarding and offboarding processes, including account setup and equipment provisioning.
- Perform other duties as assigned to support the IT team and business needs.
- 2+ years of experience in a technical support or help desk role.
- Strong customer service and communication skills.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Familiarity with ticketing systems and remote support tools.
- Ability to troubleshoot and resolve technical issues independently and collaboratively.
- Experience supporting Windows, macOS, and mobile platforms.
- Knowledge of Active Directory, Office 365, and enterprise software tools.
- IT certifications (e.g., CompTIA A+, ITIL) are a plus.
- Ability to thrive in a high-volume, fast-paced environment.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.