CSV Customer Service Representative III

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

Computerized System Validation
Corporate Social Responsibility
Documentation
Web Portals
Training
Customer Service
Communication
Adaptability
Health Care
Legal
Finance
Insurance
JD

Job Details

Customer Service Representative (CSR III) - MedSurg Express Team
Pay Rate: $18-24/hour (W2)
Location: Remote (San Antonio, TX area - must be able to come onsite quarterly for 4-day sessions)
Shift: 1st

We re partnering with a global healthcare leader to bring on a motivated Customer Service Representative (CSR) to support their MedSurg Express Team. This role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys guiding customers through both technical and service-related inquiries.

What You ll Do:

  • Handle 45-50 daily interactions via phone and email with professionalism and empathy

  • Troubleshoot basic technical issues and guide users through digital portals

  • Provide post-order support and assist with documentation uploads

  • Train customers on portal usage and help less tech-savvy users feel confident

  • Update order information, track results, and make improvement recommendations

  • Participate in quarterly onsite sessions in San Antonio for training and team alignment

What We re Looking For:

  • 3-5 years of customer service experience, ideally in healthcare or clinical settings

  • Comfortable with digital platforms and basic troubleshooting

  • Experience handling high-volume inquiries daily

  • Strong written and verbal communication skills

  • Ability to work independently, exercise sound judgment, and stay adaptable to shift needs

  • High School Diploma or GED required

Perks through Russell Tobin / Pride Global:

Eligible employees receive comprehensive healthcare (medical, dental, vision), supplemental coverage (accident, critical illness, hospital indemnity), 401(k) retirement savings, life & disability insurance, employee assistance program, legal/financial support, auto/home/pet insurance, and discounts with preferred vendors.

#JD-E2EProf

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.