Director, Client Services

Job Description

We are looking for a Director of Client Services to join our New York-based team. As a Director of Client Services at Yieldify, you will be responsible for managing a team of account managers that renew and upsell Yieldify's current book of business, providing strategic recommendations on how we engage and grow on clients, and working across Yieldify teams to provide recommendations on how our business should develop.

Key responsibilities include:

• Manage a team of account managers that work across Yieldify's US book of business
• Define strategy for activating Yieldify across newly signed clients
• Create training materials for onboarding new service team hires
• Collaborate with marketing to design key services materials such a quarterly business review templates, sell sheets, and battlecards
• Travel to Yieldify client offices for in person pitches
• Support services team in negotiating and closing renewals
• Design strategies on how Services team can best drive significant ROI to clients
• Identify and manage commercial execution of expansion opportunities within your portfolio.
• Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy.

We're looking for someone with:

• 10+ years of client management experience across e-commerce or Martech.
• A natural leader who is motivated by the opportunity to train and inspire
• A strong understanding of digital marketing, e-commerce, and marketing technology.
• Proven success growing a portfolio through clear, definable strategy
• Confidence when negotiating tough conversations
• Ambition and drive to grow existing client contracts through partner site expansion and product upsells.
• An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
• Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.

Salary Range: $170,000 - $200,000 TTC per year

Additional Information

About Yieldify

Yieldify is a marketing technology company within Epsilon, a leading global advertising and marketing technology company. Yieldify works with midmarket and enterprise-level brands to better personalize their consumers' website experiences by delivering the right message, at the right moment, in real time. Yieldify's easy-to-use platform provides clients with consumer journey analytics and insights, data-driven onsite personalization, custom on-brand creative, and experience testing. For more information, visit yieldify.com.

When you're one of us, you get to run with the best.For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

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Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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