Overview
Skills
Job Details
Senior Manager, Client Services
Remote with travel up to 20% of the time
Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership table you'll play a pivotal role in the business as you fulfill various leadership roles, increase practice-area expertise, and support the development of managers and consultants.
Responsibilities
Lead development of actionable strategies to drive growth across selected service offerings, key clients, and focus areas
Analyze emerging technology trends, develop technology outlooks, synthesize implications and recommendations relevant to areas under study
Develop quantitative models for market sizing, business cases, scenario analysis
Research and analyze emerging business, clinical, and operating models and apply to address clients business/clinical problems under development
Manage complex strategy, design or implementation projects with multiple work streams
Oversee primary research including developing research hypotheses, questionnaire design, interviewing subject matter expert, and synthesis of findings
Develop deliverable and service offering storyboards and adapt messaging to different stakeholder groups
Work with key stakeholder groups to gain buy-in on analysis conclusions and recommendations
Develop executive presentations for senior leaders
Manage client relationships, engagement risks, and project planning and budgeting
Serve as performance manager and coach for junior staff
Coordinate internal & client resources and third parties/vendors for the flawless execution of projects
Set the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Skills
Leadership Skills: keep project resources motivated, resolve conflicts, and make hard decisions
Time Management: Individual will be working with fellow employees, consultants, clients, and management, often spinning multiple plates at once
Strong people management and talent development skills
Project management skills, up to $1M size / scope
Analytical Skills: Need analytical skills to be able to solve problems that may come up during a typical workday. Analyzing and synthesizing data and making decisions that affect the project on a regular basis
Deliverable development: integrates, packages and presents material with the client or prospect in mind
Business development: visibly active in significant, successful sales efforts within existing or new clients
Excellent client-facing and internal communication skills
Excellent written and verbal communication and presentation skills
Solid organizational skills including attention to detail and multi-tasking
Strong working knowledge of Microsoft Office
Requirements
Solid understanding and/or hands-on experience in IT healthcare systems and operations technical background a plus
SME knowledge around contact center, telecom technology within a healthcare organization.
Experience within a consulting environment, focusing strategy or managerial experience within corporate or business unit function preferred
Undergraduate degree (Engineering, clinical sciences, or business with analytical and quantitative focus preferred)
MBA or Master's degree preferred