Help Desk Level 1

  • Jacksonville, North Carolina
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
$30
Contract - Independent
Contract - W2

Job Details

VACO is seeking a Technical Specialist contractor to provide hands-on desktop support at a fast-paced manufacturing facility. This role involves working closely with engineering, production, and office teams to ensure smooth day-to-day IT operations. 

THIS JOB IS ON SITE IN JACKSONVILLE, NC  

Key Responsibilities

  • Install, configure, test, and troubleshoot PC hardware and software 

  • Support Microsoft Windows 10/11 and Microsoft 365 applications

  • Provide support for iOS devices (iPads, iPhones), Mac PCs

  • Assist with wired and wireless networking (LAN, TCP/IP)

  • Administer Microsoft 365 and Intune

  • Offer support for mobile devices and endpoint security tools (e.g., PC encryption)

  • Utilize Jira for issue tracking, trend analysis, and proactive problem resolution

  • Recommend and implement process improvements to enhance customer service

  • Support business-critical tools such as SAP, VPN, and Two-Factor Authentication

  • Contribute to global IT standards and project-based initiatives

Required Skills & Abilities

  • Strong troubleshooting skills in both hardware and software

  • Excellent problem-solving and customer service skills

  • Strong verbal and written communication

  • Advanced knowledge of PC imaging and software deployment tools

  • Ability to build and maintain strong internal customer relationships

Education & Experience

  • High School diploma required

  • Minimum 1 to 3 years of hands-on PC support experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Highspring