ServiceNow Architect CTA (HRSD)

Job Title: ServiceNow Architect CTA (HRSD)

Experience: 15+ Years
Certification Required: ServiceNow Certified Technical Architect (CTA)
Additional Certification: CIS Human Resources Service Delivery (HRSD)
Employment Type: Full-time / Contract (C2C / W2)
Location: Remote (Client-dependent)

Job Summary

We are seeking a highly experienced ServiceNow Certified Technical Architect (CTA) with 15+ years of IT experience and deep expertise in Human Resources Service Delivery (HRSD). The ideal candidate will lead enterprise-scale ServiceNow architecture, design, and implementation initiatives, ensuring best practices, scalability, security, and alignment with business objectives.

This role requires hands-on architectural leadership, strong stakeholder engagement, and the ability to guide cross-functional teams through complex ServiceNow transformations.

Key Responsibilities

Architecture & Strategy

• Act as the overall ServiceNow Technical Architect, owning end-to-end platform architecture.

• Define enterprise ServiceNow architecture standards, governance models, and best practices.

• Design scalable, secure, and high-performance solutions across ServiceNow modules.

• Lead multi-instance and domain-separated architectures where applicable.

HR Service Delivery (HRSD)

• Architect and implement HRSD solutions including:

  • Employee Service Center

  • HR Case Management

  • Lifecycle Events

  • Knowledge Management

• Configure HR workflows, data models, and integrations aligned with HR policies and compliance standards.

• Ensure seamless employee experiences through automation and self-service.

Technical Leadership

• Lead and mentor developers, admins, and implementation teams.

• Review and approve solution designs, technical specifications, and code quality.

• Drive adherence to ServiceNow best practices, performance optimization, and upgrade strategies.

Integrations & Platform Capabilities

• Architect integrations using REST, SOAP, MID Server, IntegrationHub, APIs, and third-party tools.

• Oversee data migration, CMDB alignment, and identity integrations (SSO, LDAP, Azure AD).

• Ensure security, access controls, and compliance with enterprise IT standards.

Stakeholder & Delivery Management

• Engage with senior business stakeholders, HR leadership, and IT executives.

• Translate business requirements into robust technical solutions.

• Support presales, effort estimation, roadmap planning, and risk mitigation.

• Lead architecture design reviews and executive-level presentations.

Required Qualifications

Certifications (Mandatory)

• ServiceNow Certified Technical Architect (CTA)

• ServiceNow Certified Implementation Specialist HRSD

Experience

• 15+ years of overall IT experience.

• 8+ years of hands-on ServiceNow experience.

• Proven experience leading large-scale ServiceNow implementations.

• Strong HRSD domain knowledge and enterprise HR process understanding.

Technical Skills

• ServiceNow Platform Architecture & Data Model

• HRSD, ITSM, CSM, CMDB, Flow Designer

• IntegrationHub, MID Server

• JavaScript, Glide API

• REST/SOAP integrations

• Performance tuning and platform optimization

• ServiceNow upgrades and release management

Preferred Qualifications

• Experience working in large enterprises or global implementations.

• Exposure to other ServiceNow modules (ITOM, SecOps, GRC).

• Strong understanding of Agile / SAFe delivery models.

• Excellent communication, leadership, and documentation skills.