Desk Side Engineer

Job ID: 2510988

Location: KINGS POINT, NY, US

Date Posted: 2025-10-22

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.

This position is full-time On-Site with rotating weekend and 2ndshift support located in Kings Point, NY at the United States Merchant Marine Academy.

JOB DESCRIPTION:

• Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.
• Available to be on site as essential personnel and work around academic calendar and support cycles.
• S upport client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies.
• Provide support for faculty/Staff and Student's with software applications, backup, anti-virus, including Academic, educational suite of software including engineering and simulation programs.
• Work with Active Directory for user and computers management for GPO, MFA, Password management.
• Ability to diagnose hardware/software/network problems and escalate to higher tier with proper troubleshooting and notes.
• The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides.
• Provide world-class customer service and technical support via phone, in-person and or other communication mediums.
• Basic understanding of networking protocols - ICMP, DNS, WINS, DHCP, VPN, TCP/IP.
• Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies.
• Desire to keep up-to-date with changing and emerging technologies.
• Superior organizational skills with a strong attention to detail.
• Perform other duties as assigned by manager.

Qualifications

REQUIREMENTS:

• A degree in an IT related field and at least 4 years of experience in field support/deskside, acting as specializing in Troubleshooting complex and advanced end-user issues with hardware and software.
• High School level with an additional 6 years of experience may be considered in lieu of degree.
• Must have broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
• HDI Technical Support Professional required within six (6) months of employment.
• Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA.
• Attention to Detail - able to efficiently process individual tasks quickly and accurately.
• Integrity - ability to be honest and maintain strong moral principles.
• Procedure Development - ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.
• Attitude - driven to constantly learn and adapt to new technologies and solutions.
• Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.