Business Systems Analyst Merchant Services

Business Systems Analyst Merchant Services

Pittsburgh, PA/Dallas, TX (Need Onsite day 1, hybrid 3 days from office).

Contract W2

Responsibilities:

• Analyze business requirements and translate them into functional specifications for merchant servicing portals (both internal and external).
• Define and enhance portal features that enable transaction tracking, fee management, chargeback handling, dispute resolution, and reporting.
• Act as the liaison between business, technology teams, and external payment processors to ensure seamless integration and data flow across systems.
• Design process flows, business rules, and system interactions across the merchant lifecycle, from onboarding to servicing.
• Develop and maintain user stories, use cases, wireframes, and configuration documents.
• Support UAT, triage production issues, and work with engineering to ensure timely delivery of portal features.
• Ensure portals adhere to compliance, security, and regulatory requirements (e.g., PCI DSS).
• Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams.

Requirements:

• Overall 8+ years of experience with 5+ years of relevant experience as a BSA in the payments, cards, or merchant services domain.
• Extensive experience with both internal and external merchant portals, including servicing features, dashboards, and reporting tools.
• Solid understanding of the end-to-end transaction lifecycle, including authorization, settlement, chargebacks, disputes, and reconciliations.
• Experience working with major payment processors (e.g., Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen).
• Strong knowledge of fee structures, merchant billing, and transaction-based pricing models.
• Proficiency in tools such as JIRA, Confluence, Visio/Figma, and requirements documentation.
• Experience in Agile/Scrum environments.
• Familiarity with payment integration APIs, file-based processing, and real-time transaction systems.