EndUser Computing Manager

Exciting role for a full-time End User Computing (EUC) Manager to join a growing cannabis industry technology team. Based at their headquarters, the successful candidate will oversee IT support and desktop engineering for this innovative organization that blends cutting-edge technology solutions with the rapidly expanding cannabis market. Leveraging expertise in Microsoft 365, Windows OS, macOS, MDM, and VDI, the EUC Manager will ensure employees have the tools they need to succeed in this dynamic industry.

You will have the opportunity to truly transform the end-user experience while building and mentoring a high-performing IT team. The company is looking for a strategic thinker who balances technical prowess with leadership skills - someone who can implement innovative solutions while keeping technology secure and compliant with industry regulations. This position offers tremendous growth potential as the company expands, with opportunities to shape the technology roadmap, implement emerging technologies, and develop a career at the intersection of IT management and the cannabis industry, all while enjoying a collaborative culture that values work-life balance.

Required Skills & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field
• 10+ years of experience in end-user computing, IT support, or desktop engineering
• 10+ years of experience managing IT teams and IT service delivery
• Strong understanding of Microsoft 365, Windows OS, macOS, MDM, and VDI
• Proficiency in desktop imaging, software deployment, and patch management tools (e.g., SCCM, Intune, Jamf)
• Knowledge of IT security best practices, including endpoint security and identity management
• Experience with IT Service Management (ITSM) frameworks such as ITIL
• Strong troubleshooting skills for hardware, software, and network-related issues
• Excellent leadership, communication, and people management skills
• Candidate must be a minimum of 21 years of age and eligible to work in the cannabis industry

Desired Skills & Experience

• ITIL Foundation Certification
• Microsoft 365 Certified: Modern Desktop Administrator
• CompTIA A+ or similar IT support certifications
• Certified Information Systems Security Professional (CISSP)
• Experience supporting remote and hybrid workforce environments
• Background in implementing automation and self-service initiatives
• Experience in cannabis or similarly regulated industries

What The Candidate Will Be Doing
Tech Breakdown

• 30% Microsoft Ecosystem (Windows OS, Microsoft 365, Intune/SCCM)
• 20% End-User Device Management (desktops, laptops, mobile, POS systems)
• 15% Security & Compliance Solutions
• 15% Remote Access & Collaboration Tools
• 10% macOS and Cross-Platform Solutions
• 10% Emerging Technologies & Innovation

Daily Responsibilities

• 40% Management Duties (team leadership, vendor relations, budget planning)
• 35% Strategic Planning & Implementation (technology roadmap, process improvement)
• 15% Hands-On Technical Work (complex problem solving, systems architecture)
• 10% Team Collaboration (cross-departmental projects, stakeholder management)

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.