Overview
On Site
Contract - Independent
Skills
Technical Support
IT Operations
Tier 1
Laptop
Tier 2
Information Systems
Help Desk
Effective Communication
Software Packaging
Management
Inventory
Asset Management
Telecommunications
Server Hardware
Supervision
Network
Training
Network+
Microsoft Certified Professional
Computer Hardware
Communication
Documentation
Customer Service
Problem Solving
Conflict Resolution
Privacy
Marketing
Job Details
Location: Rawlins, WY
Salary: Negotiable
Description: Our client is currently seeking a IT Helpdesk Support!
As an IT Support Technician, you will provide essential technical support to end-users by resolving hardware and software issues, installing and maintaining systems, and ensuring smooth IT operations. You'll work under close supervision while gaining hands-on experience in Tier 1 and Tier 2 support environments.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: Negotiable
Description: Our client is currently seeking a IT Helpdesk Support!
As an IT Support Technician, you will provide essential technical support to end-users by resolving hardware and software issues, installing and maintaining systems, and ensuring smooth IT operations. You'll work under close supervision while gaining hands-on experience in Tier 1 and Tier 2 support environments.
Responsibilities
- Provide Tier 1 support for desktop and laptop systems; assist with Tier 2 support as needed.
- Respond to user requests and resolve routine issues related to information systems and voice systems.
- Coordinate and escalate technical questions from users across all levels.
- Document user interactions and update status in the Help Desk system; generate regular reports.
- Maintain effective communication with end-users throughout the lifecycle of their service requests.
- Install and configure software, hardware, and peripheral components.
- Create application packages for streamlined installations.
- Track and manage desktop hardware and peripheral inventory using asset management tools.
- Assist with telecommunications and server hardware installation under supervision.
- Maintain physical and logical security accounts for assigned systems.
- Monitor and resolve basic issues related to network, systems, and security.
- Perform entry-level troubleshooting and remedial actions.
- Write clear procedural documentation and provide basic training on new tools and releases.
- Relocate technical equipment as needed.
- Education: High school diploma or equivalent; college coursework in IT or related field preferred.
- Certifications (Preferred): A+, Network+, MCDST, MCP, HDI.
- Skills:
- Basic understanding of computer hardware and software systems.
- Strong communication and documentation skills.
- Ability to follow procedures and work collaboratively in a team environment.
- Customer service orientation and problem-solving mindset.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.