Citrix Admin

Citrix Admin-Remote

Responsibilities :

* Providing level-2 and level-3 technical support for Citrix / XenApps server environment

* Monitoring of VDI platform with various client tools Netscaler, ControlUP)

* Support will include:

* VDI End-User Sessions

* VDI Stack

* Level-2 management and technical support

* Ensuring virtual sessions are working as intended

* Handling IT- VDI related requests or inquiries received by client helpdesk

* Ensuring all Citrix platform server systems under management have updated software

patches

* XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware

applications which are responsible for delivery of the virtualized desktop or applications

* Ensure high levels of client satisfaction for the products/solutions which are supported

* Addresses all technical questions around VDI and Citrix

* Participate in client meetings to update team members

* Ability to be the technical Subject Matter Expert within the Environment

* Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group

Policy.

Qualifications Skills, Experience & Qualifications :

* Advanced system testing tool knowledge & experience

* Strong technical experience with the following technologies:

* Citrix Xen Desktop

* Citrix Xen Server

* Microsoft Windows infrastructure.

* Ability to work well within a team environment

* Experience with Workflow analysis

* Technical collaboration for client problem solving

* Ability to apply best practices to ensure maximum amount of production

* Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Effective communication skills (written and oral).
• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
• Team member training.
• Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Citrix Administration Certification
• Ability to effectively communicate with large or small groups of people through written or spoken communication
• Ability to analyze, use structured problem solving and available tools to troubleshoot

systems in a critical environment, identify root cause, create action plans, and resolve

issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.

team members to maintain currency in

the VDI environment;