Paralegal

Compliance Hotline experience strongly preferred; bonus if its with Convercent (vendor).

Paralegal certificate not required; can be an analyst

Years of exp required: 3-4 Minimum in Compliance

Minimum education: Bachelors

Typical day:

Incident Intake and Review: Monitor the Integrity Line and other reporting channels, document newly reported incidents, and perform initial reviews

Case Follow-Up and Coordination: Communicate with internal teams (e.g., HR, labor & employment, investigations) to gather information, ensure timely progress on investigations, and track outcomes

Documentation and Reporting: Update case management software with investigation findings, outcomes, and remediation steps; prepare regular reports/metrics for leadership

Research and Analysis: Conduct compliance- and ethics-related research; identify trends or risks emerging from reported incidents

Guidance and Advising: Provide compliance and ethics guidance to business partners, addressing policy questions or emerging concerns

Project Work: Support special projects as assigned by the Chief Compliance Officer or Compliance management team, such as policy reviews or process improvements

Preferred bg/prior work exp:

Legal or Paralegal Training: Formal paralegal certification or legal background, ideally within corporate compliance or ethics

Compliance/Regulatory Experience: Previous work in a compliance or ethics function (internal investigations, risk assessment, or policy development)

Industry Knowledge: Telecom industry knowledge can be beneficial, but broader corporate compliance experience may also suffice

Cross-Functional Collaboration: Experience working with HR, legal, and management teams on sensitive and confidential matters

Priority soft skills:

Communication: Strong written and verbal communication to interact professionally with multiple stakeholders

Attention to Detail: Ability to track, review, and accurately document incidents and investigations

Integrity and Discretion: Commitment to handling confidential and sensitive information with the utmost integrity

Analytical Thinking: Capacity to assess complex cases, spot potential trends, and propose targeted solutions

Collaboration: Willingness to partner effectively with cross-functional teams, building trust and credibility across the organization