Overview
Skills
Job Details
Title: Sr Techno Functional Consultant
Location: Remote(Travel Required once a month for a week at client location, expenses are paid)
Duration: Longterm
Key Responsibilities:
- Solution Architecture & Design:
Architect and propose scalable ServiceNow solutions in alignment with client objectives and ServiceNow's product roadmap.
- Module Implementation & Configuration:
Implement and configure advanced ServiceNow Pro modules such as ITSM Pro, SAM Pro, HAM Pro, ITOM Discovery, and ITBM Pro (Project Management).
- Technical Development:
Build custom applications, workflows, integrations, and scripts using JavaScript, Jelly, and ServiceNow s APIs.
- ATF Ownership:
Lead the development and maintenance of the Automated Testing Framework (ATF) across enhancement and project efforts.
- Requirements Management:
Collaborate with Product Owners and stakeholders to gather and translate requirements into Agile user stories and epics.
- Agile Delivery & Collaboration:
Participate in Agile ceremonies, contribute to sprint planning, and drive backlog grooming and delivery with client and vendor teams.
- Stakeholder Engagement:
Interface with business and IT stakeholders to provide strategic guidance, status updates, and ensure solution adoption.
- Documentation & Knowledge Transfer:
Prepare technical documentation and conduct knowledge transfer sessions with client teams to ensure long-term support readiness.
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Required Skills & Qualifications:
Education:
Bachelor s degree in Computer Science, Information Technology, or a related field
Certifications (preferred):
o ServiceNow Certified System Administrator (CSA)
o Certified Implementation Specialist (CIS)
o Additional module-specific certifications are a plus
Experience:
o 8 10 years of experience in ServiceNow development, implementation, and consulting
o Proven experience working on Agile teams and managing technical delivery
Core ServiceNow Expertise:
o ITSM Pro
o Software Asset Management Pro (SAM Pro)
o Hardware Asset Management Pro (HAM Pro)
o ITOM Discovery
o IntegrationHub Pro
o ITBM Pro (Project Management)
o ServiceNow Automated Testing Framework (ATF)
Technical Skills:
o JavaScript, Jelly scripting.
o REST/SOAP API integration.
o Data modeling, CMDB, and platform configuration.
Functional Expertise:
o ITSM, ITOM, ITAM, and Project Portfolio Management (PPM).
o Business analysis and process consulting.
o Agile methodology and toolchains.