Senior Systems Engineer (Network & Telecommunications)

Overview

Hybrid
$70 - $80
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Cisco
Technical Support
Network
Cisco Unity Connection
Cisco Unified Communications Manager
Cisco UCCX

Job Details

A Senior Systems Engineer is needed to provide design, engineering, technical implementation, and support for Cisco Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM), and Cisco Unity Connection (CUC). The role involves enhanced call routing & call center agent/supervisor functionality, requiring a skilled technical engineering resource.

<>Key Responsibilities:</>

  • Engineering & Technical Support: Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.

  • Process & Service Design: Develop process design and service design package documentation for UCCX.

  • Training & Knowledge Transfer: Support Telephony Services staff with training and knowledge sharing.

  • Hybrid Work Schedule: Must be onsite two days a week from day one (no remote-only option).

  • Availability: May require weekend or after-hours work as needed.

<>Required Skills & Experience:</>

  • Cisco Unified Contact Center Express (UCCX): 5+ years

  • Cisco Unified Communications Manager (CUCM): 5+ years

  • Cisco Unity Connection (CUC): 5+ years

  • Strong Communication Skills: Clear and concise written and verbal communication is crucial.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.