Overview
On Site
$CAD $50 / hr
Contract - W2
Contract - To 09/04/2026
Skills
EX Operations Specialist
Job Details
Job Description:
Duties:
Duties:
- Leveraging expertise in various operational processes, compliance, terminations, and HR Information Systems, this role will tackle challenges and enhance the team's capabilities.
- Provide global operational support to employees and our employee experience teams, managing complex employee queries through Jira and Workday.
- Address complex Jira tickets, including benefit enrollments, parental leave requests, and time-off inquiries.
- Handle employment verifications, including customized Verification of Employment (VOE) letters.
- Conduct audits and analyze data to identify patterns and inaccuracies
- Optimize Shared Service Center (SClient) processes for efficiency and scalability, ensuring alignment with company policies.
- Implement new policies and process improvements in collaboration with Benefits, Payroll, Legal, and other teams, ensuring effective change management
- Document and improve Standard Operating Procedures (SOPs) and implement automation to enhance operational efficiency.
- Assist in the transition of tasks from Centers of Excellence (COEs) to the Shared Service Center (SSC) by collecting requirements and offering recommendations.
- Prepare and process EIBs in Workday, along with managing involuntary terminations and One-Time Payments (OTPs) related to terminations.
- Support hiring, onboarding, benefits, payroll, and time-off processes to ensure compliance with Canadian legal requirements.
- Administer benefits, including new hire presentations, enrollments, and management of Short-Term and Long-Term Disability forms.
- Conduct new hire onboarding sessions and assist employees with benefits-related questions and updates on qualifying life events.
- Update employee leaves and schedules in Workday.
- Conduct background checks and assist with loading results into Workday HRIS.
- Candidateage accommodation requests and support drafting reports for Talent or Candidateagers.
- At least 3-5 years of relevant experience in HR or People Operations.
- Experience with using data systems and ticketing tools such as Jira; experience using the Workday HRIS system, is required.
- Experience with Excel or Google Candidateets in a professional environment.
- Fluency in French is highly preferred.
- DemonstXXd ability to work with global or remote teams.
- Strong operational thinker, with a knack for solving problems and building solutions
- A team player with the ability to work collaboratively across all levels of the organization.
- The ability to drive projects from inception to implementation, including developing project plans and timelines, and coordinating internal and external resources to meet project requirements.
- The ability to leverage data to help drive informed decision making.
- High level of business acumen; Candidates understand the business on a deep level and the interdependencies of various teams and processes.
- Proactive and curious by nature.
- Candidates are creative and enjoy taking unique approaches to solving problems.
- Ability to navigate confidential information with professional maturity.
- Bachelor's degree in related fields plus 6+ years of progressive HR experience in a high speed, high growth environment.
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