Overview
On Site
$30
Contract - Independent
Contract - W2
Contract - 5 Month(s)
Skills
IT Help Desk
ITSM Tools
Customer Service Support
Ticketing
Incident Management
On-line incident management system
Troubleshooting
Windows
Active Directory
Job Details
IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- Local Candidates ONLy
220 S Center St City Mesa, AZ 85211 Duration :5 Months from the projected
- Associates -Required
- 100% on-site. 220 S Center St City Mesa, AZ 85211
- Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
- This includes -providing customer service support, including answering calls, determining the scope of a customer s problem,
- initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
- intermediate troubleshooting and resolution/escalation; Further details can be shared later.
- Customer Service
- Prior IT Help Desk experience with a list of ITSM tools used
- Active Directory
- Microsoft Windows
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.