Principal Cloud Solution Architect - Teams Platform

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

This role will reside in our CSA Global Delivery team. We are looking for Principal Cloud Solution Architect - Teams Platform who is highly motivated, independent, great problem solver who is passionate about working with customers that are adopting Microsoft's Teams Platform and Teams Events solutions to produce remarkable engaging experiences for employees, customers, and partners. In this Cloud Solution Architect role, you will enable customers to achieve their desired outcomes based on their investments in Microsoft Technologies including Microsoft Azure, Microsoft Teams, Microsoft Viva Suite and Microsoft Copilot.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Performs the role of technical director / producer in support of introductory presentations, demonstrations, technical consulting, virtual event production and hybrid event production using Microsoft Teams platform.
• Manages customer executive relationships through project reviews, strategic escalations, and administration of project commitments.
• Clarifies definition of customer conditions of success and proposes strategies to address risks and concerns with meeting customer condition of success resulting in improved experience, value realization, and acceleration of customer desired outcomes.
• Drives customer/partner relationships to anticipate , identify , escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
• Gathers insights (e.g., feedback around technical preferences, environments, business needs , engagement experience ), and maps architecture and digital transformation solutions to business outcomes.
• Develops and expands impactful relationships with customer and partner architects , specialists, event decision makers and business stakeholders
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners.

Other

• Embody our culture and values.

Qualifications:

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, TV & Media, Broadcast/Communications Technology, Business , or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 5 + years experience working in a lead customer-facing role (e.g., internal and/or external).
• 5 + years experience working as the lead on technical projects involving collaboration and/or information and communication technologies (ICT) .
• Proficient in Livestreaming software and technology including OBS , vMix , NewTek NDI, RTMP, or equivalent software .

Other Requirements

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, TV & Media, Broadcast/Communications Technology, Business , or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, TV & Media, Broadcast/Communications Technology, Business , or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects.
• Proficient with audio/video hardware including cameras, microphones, lighting, video capture devices, mixers , etc.
• Kno wledge of corporate networks, VPN, and security.
• Experience with video and audio routing via hardware and software controls.
• Experience with supporting Windows and Mac OS operating systems specifically audio and video hardware and associated drivers.

Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until August 13, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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