Help Desk Technician

Overview

On Site
Compensation information provided in the description
Contract - W2
Contract - 6 month

Skills

IT Consulting
Agile
Real-time
SAP BASIS
Help Desk
Network
Management
Wireless Communication
Mobile Devices
Thin Client
Printers
Attention To Detail
Customer Service
Microsoft Office
Reporting
Documentation
Supervision
Technical Support
IT Operations
Operating Systems
Computer Science
OS X
Communication

Job Details

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.

Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.

Job Name: Help Desk Support II

Job Location: Scottsdale AZ

Pay Rate : $20-$28 hourly on W2 (without benefits)

Project Duration: 6 Month

Job Description

The Help Desk Support will be supporting centres across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, MACs and other end user devices. The position will also require supporting of multiple locations remotely. This position reports directly to the IT Manager of the Services Support Desk.

- High attention to detail to support users with technical issues over the phone and email while providing exceptional customer service.

- Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes.

- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

- Work well with other members across the business to escalate or resolve tickets as quickly as possible.

Take responsibility of issues from start through to a successful resolution.

- Exercise professionalism when working in our dynamic, fast paced environment.

- Take ownership of your work with limited supervision.

Provide moderately complex technical support for end users.

- Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on macOSX.

Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Qualifications

- Associate or bachelor's degree in computer science and/or 3-5 years' work experience in the specialty area or an equivalent combination of education and experience, required.

- Experience troubleshooting integrated and interdependent computer systems with an emphasis on macOSX.

- Ability to prioritize work priorities based on department and production objectives

- Excellent written and verbal communication skills.

- Ability to work and make decisions independently in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.