Overview
On Site
$50 - $60
Accepts corp to corp applications
Contract - Independent
Contract - 12 Month(s)
Skills
Documentation
Customer Facing
Collaboration
Reporting
Customer Relationship Management (CRM)
Job Details
Job Title: INNOVATION SPECIALIST
Location: 65 Court Street, Room 1601, BROOKLYN, NY 11201
Client: The New York City Department of Education (NYCDOE)
Note: This is an onsite position
About the Role:
The Innovation Specialist will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services.
Key Responsibilities:
- Innovation & Technology Integration: Identify and integrate new technologies and methodologies to enhance client experience and operational efficiency.
- Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs and expectations are met.
- Process Improvement: Regularly review and assess processes, tools, and services to identify areas for improvement and implement innovative solutions.
- Project Management: Lead and manage innovation projects, ensuring timely delivery and alignment with organizational goals.
- Collaboration: Work closely with cross-functional teams to facilitate the smooth execution of innovation-related tasks and projects.
- Documentation & Reporting: Maintain thorough documentation of innovation initiatives and provide regular updates to stakeholders.
- Experience:
- 5+ years of experience in innovation and client experience.
- 5+ years of experience in customer service and client-facing roles.
- Skills:
- Excellent communication skills, able to convey technical issues to non-technical audiences.
- Proficiency with innovation tools and technologies.
- Strong communication skills.
- Detail-oriented with a focus on process and quality.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.