Workstation Specialist

  • Harrisburg, PA
  • Posted 23 hours ago | Updated 23 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 18 Month(s)

Skills

Active Directory
Regulatory Compliance
Issue Resolution
Service Desk
Documentation
Operating Systems
Microsoft SCCM
Laptop
Reporting

Job Details

Title: Workstation Support Specialist
Location: Harrisburg, PA onsite
Duration: Long term
Experience: 6

Candidate will be a member of the Workstation Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities
* Monitor incident queues for issues and take ownership and assist customers as required
* Keep all support tickets up to date and well documented
* As required, provided documentation on issue resolution for other teams
* Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

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