Fulltime role - Senior Production Support Engineer

  • Austin, TX
  • Posted 20 days ago | Updated 12 days ago

Overview

On Site
Depends on Experience
Full Time

Skills

Application Support
production support
Capital Market
Bitbucket
Incident Management
Java
Product Development
Root Cause Analysis
SQL
Splunk
IT Service Management
Debugging
JIRA
load balancer
App Dynamics

Job Details

Hello

Please check the below position and reply back with the below details and updated resume if you are comfortable

 

Role : Senior Production Support Engineer

Location: Austin, TX

Duraion: Fulltime

 

Job Summary

A senior support engineer with 5+ years of experience working in 24*7 production environment to work in a critical project for one of our biggest clients in Capital Market/ Wealth Management domain. The Individual should be passionate about technology, experienced in supporting and managing cutting edge technology applications. support engagement.

 

Years of experience needed 5+ years in Application, Production Support.

 

Technical Skills:

  • Technology: .JAVA Application Support , should have experience in debugging production issues, handling application issues, load balancers etc.
  • Monitoring Tools load balancer:

o Splunk- Should have experience in writing at least basic level queries.

o App Dynamics : Should have experience in analysis AppD s, investigation

  • Database : Should have knowledge of SQL, writing DDLs, DMLs
  • Should have prior experience in executing change tickets
  • Should have strong communication skill
  • Should have hand on experience on handling deployments. Should have knowledge in Bitbucket, Bamboo
  • Should be Proactive in Problem Management an Automation
  • Real-Time troubleshooting of critical application workflows and incorporate feedback to product development.
  • Good knowledge of ITSM framework.
  • Triage s & diagnose/resolve critical issues, manage implementation of changes.
  • Perform root cause analysis of critical incidents/s. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible.
  • Act quickly on the application s and Batch Job failures. Should have exposure to batch monitoring tools like Control-M, etc
  • Identify manual toil, repetitive issues, and work with stakeholders with improvement plan.
  • Knowledge of JIRA, confluence and remedy ticketing systems

 

Certifications Needed:

 

 

Thanks,

Max | KLNtek

Sr. Resource Specialist

Email:

324 E Foothill Blvd, Ste 206, 91006 Arcadia, California

 

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