Director, Experience Orchestration - contract to hire

Are you a transformational leader with a proven track record of orchestrating flawless delivery across multidisciplinary teams? Do you thrive at the intersection of strategy, operations, and execution in a fast-paced, high-growth environment? Our client, MERGE, is building the agency of the future where creativity meets technology, and they're seeking a Senior Vice President of Professional Services Delivery to lead the end-to-end execution of their entire offering catalog. If you're an experienced operator, a respected coach, and a master at building scalable systems, this is your opportunity to redefine delivery excellence.

Client offers aligning health insurance, retirement plans, paid time off, and other perks

• Own the entire delivery lifecycle for MERGE's comprehensive catalog of offerings, ensuring operational excellence, on-time execution, and unparalleled client satisfaction. This includes directly managing the program management department.
• Champion flexible delivery frameworks, creating structures that empower diverse teams (Creative, Media, Strategy, Analytics, Content, and Experience Design) without introducing bureaucracy, and tailoring approaches to meet unique client needs.
• Lead, inspire, and grow high-performing cross-functional delivery teams across various disciplines and geographies, including nearshore and offshore resources.
• Foster a culture of ownership, intention, and continuous improvement, empowering team leads to take full accountability for client outcomes and providing coaching to build enterprise-grade leadership.
• Develop and codify innovative delivery frameworks, staffing models, and optimized tools in partnership with the Casting department, designed to reduce complexity, increase margin, and drive resource utilization targets.
• Partner seamlessly with Finance and Operations to define crucial delivery KPIs, set clear expectations, and meticulously track performance against targets to maximize impact and elevate client satisfaction.
• Activate a "productization" mindset in delivery, focusing on innovative methodologies and scalable solutions, not just what is delivered, but how it is delivered.
• Collaborate with internal innovation teams (Innovation Garage, xOffering, and AI teams) to pilot and integrate emerging capabilities like automation, platform enablement, and AI-enhanced delivery.
• Champion the adoption of applied AI and automation across all service lines to significantly drive efficiency and evolve the delivery operating model.
• Deeply understand client objectives, business context, and success criteria, maintaining a sharp focus on tangible outcomes over mere process adherence.
• Leverage strategic frameworks like "As-Is to To-Be" to clearly communicate value and transformation to clients.
• Partner effectively with Client Services, Strategy, and Growth leaders to ensure delivery is perfectly aligned with client objectives and vertical needs.
• Ensure clear communication and accountability across all teams involved in complex, cross-disciplinary engagements.
• Lead critical client delivery escalations and serve as an executive sponsor for key accounts when strategic leadership is required.

#LI-AR2

• 15+ years of progressive delivery leadership experience across professional services, consulting, agency, or technology environments.
• A consulting background is highly preferred, with a strong emphasis on delivering flexible and outcome-driven results.
• Demonstrated success scaling operations and managing large, cross-functional teams in high-growth, complex businesses.
• Extensive experience with global delivery models (including nearshore/offshore) and a proven track record of building centers of excellence.
• Strong financial acumen, with the ability to model margin, manage utilization, and optimize delivery to significantly drive EBITDA.
• Exceptional executive presence, capable of influencing, aligning, and collaborating effectively across the Executive Leadership Team (ELT) and with client C-suites.
• Proven ability to drive transformation through technology, automation, and organizational change.
• Comfort navigating and interpreting contracts and Statements of Work (SOWs), ensuring delivery consistently aligns with scope, timeline, and value.

• A Systems-Oriented Leader: You've successfully led complex delivery organizations, transforming fragmented operations into scalable and elegant systems without being overly process-driven. You know when to "roll up your sleeves" and when to empower your team.
• An Entrepreneurial Growth Driver: You thrive in dynamic, high-growth environments, skilled at building, iterating, and driving initiatives forward with ambition and agility. You are ready to scale impact.
• An Enterprise Operator: You understand what "good" looks like at scale, having managed $100M+ portfolios, understanding enterprise dynamics, and bringing a pragmatic lens to every execution challenge.
• A Team-First Executive: You believe in the power of people and systems, building self-sufficient teams and empowering leaders, always valuing the right talent for client challenges.
• A Change Agent: You excel at evolving legacy models, shifting mindsets, and leading through ambiguity, adept at transforming siloed functions into cross-functional engines of growth.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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