Business Product Specialist

Title:
Business Product Specialist

Company:
Everest Insurance Company

Job Category:
Claims

Job Description:

About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

About the Role:

This Business Product Specialist position is an individual contributor role to address Operations and Systems work associated with claims growth, the development and ongoing enhancement of new applications and other various topic areas requiring analysis, documentation and process design. As a member of the Everest Insurance Claims Operations staff, the Business Product Specialist will be dedicated to supporting the Claims organization, and its various Claims Transformation projects.

Essential Job Functions and Scope (includes but is not limited to):

This position requires a hybrid skillset in order to successfully perform the essential job functions, which include but are not limited-to:

• Business process improvement.
• Requirements elicitation, documentation and analysis.
• Data analysis (issue identification, trend analysis, investigatory, forensic).
• Project and work stream leadership.
• Organizational and meeting facilitation.
• Problem-solving involving systems, data issues, process irregularities and coding.

Process Design Management

• Develop and facilitate the improvement of Claims operational processes throughout the claim lifecycle, including interfaces and interdependencies with underwriting and stakeholders.
• Identify and drive process improvements across Everest Insurance Claims platform.

System Design and Implementation

• Provide analysis and documentation in support of Claims systems in terms of business strategy, requirements, and acceptance testing. Close alignment with and management of technology resources throughout the process is required. Involvement in post-delivery enhancement also required.
• Support of design, requirements development, and implementation of technology tools.

Analytical Skills

• Analyze workflow and process, data and make good decisions that positively impact outcomes.
• Assist in the tracking, reporting, and analysis of Claims Operations metrics and expenses.

Business Process Support

• Develop and expand subject matter expertise in key Claims business processes and systems.
• Provide change management support across the claims organization, facilitating the adoption of process and system improvements and driving optimal utilization of such methods and tools.
• Champion best practices and optimal systems utilization in support of best practices.

Qualifications, Education & Experience:

• Bachelor's degree or related work experience.
• Property and casualty insurer and Claims-related experience are desired, but not essential.
• Previous business analysis and/or project management desired, but not an absolute prerequisite.
• Experience designing and delivering end user training desired but not required.

Knowledge, Skills & Competencies:

• Ability to stay focused and deliver end-to-end.
• Leadership, influencing, and multitasking.
• Issue resolution, problem solving, and creativity.
• Strong organizational and task completion skills.
• Excellent work ethic.
• Desire to learn.
• Excellent verbal and written communication and interpersonal skills, as well as a positive attitude.
• Excellent customer service skills, including follow-through on and communication about action items, task completion and/or issues which remain unresolved.
• Ability to work well in a professional, team-oriented environment
• Process improvement oriented-ability to drive/manage change through personal performance and leadership.
• Computer proficiency in Microsoft Office (Word, Excel Suite skills [e.g. V Look-ups, Pivot Tables, Advanced Formulas)], and PowerPoint), SharePoint and Power Automate.

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law.

All considered applicants must be eligible to work in the U.S. with unexpired, acceptable employment eligibility verification documentation.

The base salary range for this position is $75,000 - $121,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

#LI-Hybrid

#LI-VP1

What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn't align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:
Regular

Time Type:
Full time

Primary Location:
Warren, NJ

Additional Locations:

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at

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