Overview
On Site
Full Time
Skills
Operating Systems
LAN
Multitasking
Microsoft Windows
Issue Resolution
Technical Support
IDEA
Project Coordination
Knowledge Management
Computer Science
Management Information Systems
Mobile Devices
Computer Hardware
Software Support
Attention To Detail
Documentation
Communication
Customer Experience
Analytical Skill
Motivation
Process Improvement
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3011334
Job Description:
Our great client in Milwaukee, WI has an immediate opening for a Technical Meeting Experience Support Engineer. If you are interested please apply with resume to .
We are team of 11 that support our zoom rooms and meetings across the home office and field.
JOB DESCRIPTION
Responsibility:
1.Uses knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support to successfully support our customers. Provides omni- channel technical support (Home Office and Field) in a fast paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or prioritizing efforts as needed.
2.Performs initial client experience consultation to include Applying functional / technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions and test fixes to resolve first action whenever possible.
3.Seeks more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist in both Field and home office technology support.
4.Identifies process/ service improvement ideas with a continuous learning and improvement mentality. Partners with more experienced team members to help drive innovation and idea implementation where possible.
5.Ability to establish good interpersonal relationships with internal and external teams. Participates in temporary project / support assignments as needed.
6.Leverages experience, existing communication channels, and knowledge management to execute process and resolve issues while exciting and level setting clients about the technology environment. Offers ideas to improve client experience.
Qualification:
Associates or Bachelor's degree in Computer Science, MIS or related field or at least 6 years of directly-related work experience required.
Minimum of 3 years of Advanced technical knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using remote software support tools.
Demonstrates strong customer service skills that translate both inside (HO) and externally (Field)Keen attention to detail including proficiency in concise and understandable ticket documentation. Ability to adapt to changing needs of the business.
Ability to provide multi-channel support in a constantly evolving technology environment.
Strong oral and written communication skills, including ability to quickly establish rapport and build a distinctive client experience.
Strong analytic skills and ability to tackle problems.
Initiative and motivation to include willingness to share feedback to drive process improvement.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Our great client in Milwaukee, WI has an immediate opening for a Technical Meeting Experience Support Engineer. If you are interested please apply with resume to .
We are team of 11 that support our zoom rooms and meetings across the home office and field.
JOB DESCRIPTION
Responsibility:
1.Uses knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support to successfully support our customers. Provides omni- channel technical support (Home Office and Field) in a fast paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or prioritizing efforts as needed.
2.Performs initial client experience consultation to include Applying functional / technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions and test fixes to resolve first action whenever possible.
3.Seeks more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist in both Field and home office technology support.
4.Identifies process/ service improvement ideas with a continuous learning and improvement mentality. Partners with more experienced team members to help drive innovation and idea implementation where possible.
5.Ability to establish good interpersonal relationships with internal and external teams. Participates in temporary project / support assignments as needed.
6.Leverages experience, existing communication channels, and knowledge management to execute process and resolve issues while exciting and level setting clients about the technology environment. Offers ideas to improve client experience.
Qualification:
Associates or Bachelor's degree in Computer Science, MIS or related field or at least 6 years of directly-related work experience required.
Minimum of 3 years of Advanced technical knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using remote software support tools.
Demonstrates strong customer service skills that translate both inside (HO) and externally (Field)Keen attention to detail including proficiency in concise and understandable ticket documentation. Ability to adapt to changing needs of the business.
Ability to provide multi-channel support in a constantly evolving technology environment.
Strong oral and written communication skills, including ability to quickly establish rapport and build a distinctive client experience.
Strong analytic skills and ability to tackle problems.
Initiative and motivation to include willingness to share feedback to drive process improvement.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.