Help Desk Support/GIS Analyst - REMOTE

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Help Desk
ServiceNow
ArcGIS
Customer Service
GIS Analysis

Job Details

Job Description:

***Crop to Crop resumes are accepted

This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.

Required Skills:

Excellent Verbal Communication in customer service situations

ArcGIS Pro

ArcGIS Online

Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Chandra Technologies, Inc.