Citrix Architect

Job Title: Information Systems Architect Advanced (Citrix Architect)
Location: 100% Remote (EST hours required)
Duration: 12 months (with possible extension)

About the Role

The State of South Carolina is seeking an experienced Citrix Architect to support a new initiative involving Controlled Unclassified Information (CUI). This position will focus on architecting, maintaining, and supporting a secure Citrix VDI environment while ensuring compliance with industry standards.

This is a mid-to-senior level position requiring deep expertise in Citrix XenServer, XenDesktop, VMware, and Microsoft infrastructure. The resource will provide Tier 1 4 support, lead design/architecture efforts, and serve as a Subject Matter Expert (SME) for the Citrix environment.

Why This Position is Open

This role is being filled due to resource constraints and the need to establish a fully supported Citrix VDI service aligned with security and usability goals under proper change management processes.

Scope of Work

The Citrix Architect will:

• Design and develop a CUI VDI environment.

• Provide technical engineering support and guidance to system administrators.

• Deliver one-on-one training and knowledge transfer to the team.

• Ensure systems meet security compliance and performance standards.

Daily Responsibilities

• Provide Level-2 and Level-3 technical support for Citrix/XenApps server environments.

• Monitor VDI platforms with tools such as Netscaler and ControlUP.

• Manage and support:

  • VDI End-User Sessions

  • VDI Stack Infrastructure

  • Virtual sessions and Citrix services

  • XenDesktop Broker and Citrix/VMware application delivery

• Apply software patches and system updates to Citrix environments.

• Troubleshoot issues using structured problem-solving techniques and Citrix command-line tools.

• Serve as the technical SME for Citrix/VDI-related issues.

• Deploy and manage core Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy.

• Create and maintain SOPs and technical documentation.

• Ensure high levels of client satisfaction through effective communication and problem resolution.

Required Skills & Experience

• 5+ years Citrix administration, including XenServer in a Production Environment.

• 5+ years Microsoft Windows Server & Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.).

• 5+ years in Citrix/VDI design and architecture.

• 5+ years providing Tier 1 Tier 4 support.

• Strong expertise with Citrix XenDesktop, XenServer, VMware, and Citrix App Layering.

• Proficiency with Citrix command-line commands and knowledge of Citrix Ports.

• Excellent communication (written & oral) and team training skills.

• Proven problem-solving skills with ability to troubleshoot in critical environments.

Preferred Skills

• Citrix Administration Certification.

• Experience planning and executing large-scale infrastructure implementations.

• Ability to develop and refine processes in a dynamic VDI environment.

• Strong collaboration and leadership abilities.

Education

• Bachelor s degree in Computer Science, Information Systems, or related field.

• Equivalent professional experience may be considered.

Interview Process

• 2 Rounds Both via Zoom (video required).