Overview
Skills
Job Details
Job Title: Windows Support Engineer (Focus on Endpoint Analytics)
Location: Raleigh, NC / Remote
Duration: Long Term
Overview:
The Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11-related issues, primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.
Description: Windows 10 / 11 Support Engineer
Ability to evaluate endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
Investigate and identify root cause and remediation for identified Windows 10 / 11-related issues, including but not limited to:
- Operating system issues
- Software installation and configuration
- Network connectivity issues
- Conflicting third-party applications
Monitor system performance and identify areas for improvement.
Work with other IT teams to troubleshoot and resolve complex technical issues.
Required Skills:
In-depth knowledge of Windows 10 / 11 operating system, including its features, architecture, and functionalities
Ability to install and configure Windows 10 / 11 operating system on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with their installation and troubleshooting
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI Windows Management Instrumentation
Basic knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 / 11
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently
Desired Skills:
In-depth knowledge of computer architecture, hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security
Proficiency with performance monitoring and profiling tools such as:
Microsoft Windows Performance Toolkit
ProcDump / ProcMon
PerfMon
Fiddler
Sysinternals
WinDBG
Wireshark
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools
In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP and HTTPS
Basic knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud
Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains such as software, hardware, firmware, and network
A deep understanding of how applications work on top of OS internals, including how they interact with file systems, the registry, network stacks, and system memory
Knowledge of security concepts and how OS hardening impacts system performance, and how to optimize security without compromising performance
Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker
Understanding of the impact and compatibility of external docks and input devices, and how they may affect performance or stability.
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.