Sr. NICE CXone Developer (8+ Years Experience Telecom Domain Preferred)

  • Posted 4 hours ago | Updated 4 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Cxone
API
IVR/ACD
SIP
CTI
C#
JAVA
Javasacript
Genesys Cloud
Amazon Connect
Five9
Twilio

Job Details

Description:

We are seeking a Senior NICE CXone Developer with 8+ years of experience in cloud contact center engineering, IVR/ACD development, and API integrations preferably with a strong background in the telecommunications domain. This role requires deep technical expertise in NICE CXone, advanced scripting skills, and hands-on experience building scalable, high-availability customer interaction solutions for enterprise and telecom environments.

Experience & Skills

  • 8+ years of software development experience, with a minimum of 4 5 years in NICE CXone (IVR, ACD, Studio scripting).

  • Strong telecom industry experience understanding of call flows, SIP, CTI, routing logic, network signaling, and associated technologies.

  • Expertise in CXone Studio scripting, including C#, Java, JavaScript, or similar scripting languages.

  • Experience with API development, middleware, and integrations (REST, SOAP, JSON, XML).

  • Hands-on knowledge of customer engagement systems, call center KPIs, and real-time monitoring.

  • Experience working with cloud platforms (AWS, Azure) and telephony platforms like Genesys Cloud, Amazon Connect, Five9, Twilio, or 8x8.

  • Strong understanding of telecom-grade performance, uptime requirements, and fault-tolerant design.

  • Ability to work independently, manage high-priority tasks, and collaborate with cross-functional teams.

Qualifications

  • NICE CXone Certifications (NCIE, ACD Admin, Studio Developer).

  • Telecom-specific certifications or experience working with Tier-1 carriers or telecom service providers.

  • Experience in building large-scale contact center transformation or migration projects.

  • Knowledge of advanced analytics, speech analytics, AI/ML-based routing, or automation tools.

  • Background working with regulated environments (Banking, Telecom, Public Sector).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.